First, go to your credit card company and INSIST they reverse the charges - do this as quickly as possible. Make sure you let them know you were unaware you signed up for this service and are NOT using it. Intelius engages in a somewhat dubious practice called "after transaction marketing" in which they deliberately put in small type words that make it obvious you are signing up for a service. They then FAIL to send you reciepts that you are being charged for this service. They told me they sent them to me but I was able to prove they had not.
Intelius refunded all my money - even after telling me they wouldn't. What were the magic words? Well I filed an actual compliant with the Attorney General of my State citing other class action lawsuits for this same deceptive practice that had been filed against Intelius where Intelius had lost. As the poster "ex
employee" states filing a compliant with the BBB and your State Attorney General is the best avenue and should be done regardless. Additionally follow the helpful suggestions of Rip Off Report on how to deal with your bank/credit card company - put them on the hook for recovering these funds from Intelius.
Contact the executives of the company directly both by voice and email - I've listed their names and titles below. Here is how you do it. Email address format is typically first initial last name @intelius.com ie. CFO Paul Cook is
pcook@intelius.com To get them on the phone you cannot use the main # as this goes to an automated attendant with no way to dial out. To get an executive directly use their main
phone number of (425) 974-6100 and substitute the last 4 numbers with extensions 6101 through 6115 (may be others beyond that but this is a start). Don't bother with x6105 as this goes to EVP John K. Arnold who is now spending 45 days in Federal prison for lying to a Grand Jury about having sex at one of Frank Colacurcio's strip clubs. Article here http://blogs.seattleweekly.com/dailyweekly/2010/02/intelius_co-founder_john_arnol.php
· Bill Owens,
Chairman, Age 69
· Naveen Jain,
President & CEO, Age 49, $276,250 annual salary
· Paul T. Cook, CFO,
Age 46, $174,984 annual salary
· Kevin R. Marcus,
CTO, Age 34
· Jim Adler, Chief
Privacy Officer
· William R. Kerr,
Chief Corporate Officer and Director, Age 54, $100,000 annual salary
· Susan K. Koehler,
Chief Marketing Officer
· John K. Arnold, EVP
Business Development, Age 45 – in Federal prison for lying about having sex at
strip club
· Edward O. Petersen,
EVP Sales and Marketing, Age 37, $167,500 annual salary
· Niraj A. Shah, EVP
Engineering, Age 38
· Chandan S. Chauhan,
SVP Product Marketing, Age 51 (one of the key individuals responsible for this
nonsense free trial)
· William H. Beaver
Jr., VP and General Counsel, Age 54, $200,000 salary (note the attorney is one
of the highest paid execs here!)
Irina Z. Leversee, Controller
