• Report: #231962

Complaint Review: DIRECT USA FOODS

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  • Submitted: Monday, January 22, 2007
  • Last Posting: Monday, January 14, 2008
  • Reported By:Fernandina Beach Florida
DIRECT USA FOODS
12061 31st Court N, Suite A, St Pettersburg Florida 33716 U.S.A.

DIRECT USA FOODS SELLS FROZEN BAD FOOD--QUICK TO CASH YOUR CHECK--BUT DONT' EXPECT YOUR MONEY BACK, AND GOOD LUCK TO GET A CALL BACK. St Pettersburg Florida


1Author 0Consumer 1Employee/Owner

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I am certified by the International Food Safety Council; I have been in the restaurant industry for 30 years and I taught at one of the country most prestigious culinary school—I know bad meat when I see it.

Here is the story: Eric White, representing Direct USA Foods showed up at our door in Fernandina Beach Florida, and told my wife a story about a 'Delivery Issue' and 'Overstock' leading him to offer us cases of frozen meat just so he could recoup his cost. She wrote a check for $155 which was cashed almost immediately.

A week later I thawed some of the food for a diner party. The meat had a peppery smell, was slimy and the fiber looked like it had started to break down. It has been over a month now. We called numerous times, and although they promise that the local office will call us, we are yet to hear from them. We will go as far as we have to get our money back on principles, but we write this hoping that other people do not fall for the same ‘deal'.

Bernard
Fernandina Beach, Florida
U.S.A.

This report was posted on Ripoff Report on 1/22/2007 11:29:33 AM and is a permanent record located here: http://www.ripoffreport.com/door-to-door-sales-people/direct-usa-foods/direct-usa-foods-sells-frozen-9s8cd.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Customer satisfaction is our #1 Priority!

AUTHOR: Bill D. - St. Petersburg (U.S.A.)

As the Operations Manager for Direct USA I can assure you that the products we sell are USDA inspected and packaged in Government Inspected facilities. I will be perfectly honest and say that there have been some complaints in the past regarding our steaks. We have changed the company that we purchase our steaks from and no longer have any quality issues on our products. Direct USA has been in business for 10 years in February 2008 and has become a leader in the home delivery industry. I apologize for any quality issues and assure you that we strive for 100% Customer satisfaction. Please feel free to review our product Guarantee as well as our current product list at www.directusafoods.com. Thank you, Bill D.
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