Merchant One William MERCHANT ONE SERVICES HOLDS YOUR MONEY IN LIMBO AND WON'T CREDIT BACK TO YOUR CUSTOMERS ACCOUNT. Miami Beach, Florida

Because we haven't received a credit in our company bank account, I have had to ask for a cash payment from our customer.  Of course the claim was that they have already paid us and that they would pay us once they have received a credit back into their American Express account.  They are filing a complaint with American Express against our merchant account.  

This is a poor way to do business.  I would definitely not recommend Merchant One for any business looking for merchant services for credit card handling.  The People I talked with in Customer Services was nice and helpful enough but unable to handle this problem.  They gave me a name, William and his phone number.  Although we had used the service a few days before and the funds were deposited into the company bank account, William wanted copies of invoices, my Drivers License, Our business license, state filing for the corporation.  I had already furnished most of this information to have the merchant account established.  I was not willing to furnish this kind of information to someone not directly associated with Merchant One.