Complaint Review: Niagara Industries - Miami Florida
- Niagara Industries 2540 N.W. 38 Ct Miami, Florida United States of America
- Phone: (305) 876-9010
- Web: www.tanklesswaterheater.com
- Category:
Niagara Industries Sellers of the world's finest Cold Water Coolers! Miami, Florida
*Author of original report: Filed complaint with BBB, company denies there was a problem
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Less than one year ago, I purchased a Titan Tankless Water Heater. It worked for nearly a week. I had to ship it back for repair at my own expense. It came back, working for nearly three months. This was the last time it worked.
After the second time it was sent back, it was re-installed and it never produced hot water. This time, they were willing to send a shipping label so it wasn't being shipped back at my expense.
When it was returned again, it still did not produce hot water.
I called them to get a refund, since the unit was still under warranty, but was stone walled with an all sales are final line.
I was sold a lemon of an appliance, and this is how it is treated.
This report was posted on Ripoff Report on 03/02/2010 01:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/niagara-industries/miami-florida-33142/niagara-industries-sellers-of-the-worlds-finest-cold-water-coolers-miami-florida-576803. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Filed complaint with BBB, company denies there was a problem
AUTHOR: Matt G. - (United States of America)
SUBMITTED: Saturday, May 01, 2010
Here are the details of the complaint with the BBB. Complaint ID: 55135800 | ||||||||||||||||||||||
Complaint Classification: Complaint Description - Posted 3/4/2010 6:49:56 AM I purchased a Titan Tankless water heater less than 12 months ago. During this time, it was sent in for repair three times. The first time was after a week of use. The flow switch had failed. The second time was after three months of use. It just sudden stopped producing hot water. After receiving it back, it still did not produce hot water. Sent it back in. It still does not produce hot water and the company is refusing to give a refund while this unit is still under warranty. Complaint Summary Titan Tankless Water Heater Resolution Sought They did not repair the unit after sending it in for warranty repair twice. I want a full refund.
Company's Response
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