STAPLES STAPLES THAT WAS EASY TERRIBLE-BAD-SUCKS-ATTITUDE-RUDE-AVOID-POOR CUSTOMER SERVICE richmonhill Ontario

 It's very typical that when someone who posts knows they are wrong and get a few rebuttals they don't like, They trot out the old 'well, you must work for them' silliness.

None of these people, including myself work for Staples. Even if they did, their comments are correct and you know it.

The only point in addressing this rebuttal is all one has to do is READ the repsonse. This is from a MANAGER? The remarks made "PAIN IN THE a*s" Is this part of staples corproate training? As well his comments as to what I said are nothing short of demonstrating his own beliegerance and intransigence. We're talking about a BRAND NEW PRODUCT PERFECTLY RESALEABLE. Namely an Iphone Otter box that we needed to exchange for a Samsung. Very simple. And that old saying comes to mind. No the customer is not always right..but its not what you say but the way you say it. And his reply only reinforces what we experienced at this store. Rest assured his head office now has a copy of his reply along with all his asscosiates trying to cover off. Poor judegment, lack of respect and ignorance defines this person. Its unfortunate but than again what would you expect from someone who has poor training let alone any manners. Were making a a call to our barrister and who know maybe slander is in the making with regards to his ignorant post. While policies are important to follow respect is paramount and this individual does not belong working in a retail environement. 

 I can understand that your wife did not keep the receipt. But YOU should know better. YOU KNOW NO RECEIPT MEANS NO RETURN!! This is as BASIC of a business principle as it gets. They CANNOT take it back with no receipt. What you are doing is called "Internet Blackmail". You are attempting to embarrass them into a favorable resolution towards YOU. This means that you went in there KNOWING there was going to be a issue and proceeded to make a fool of yourself. Im 100% sure you were not the "Nice and Polite" customer you make yourself out to be. In fact in the retail world, you can only take a part of what a customer says as the truth. As the American Consumer ALWAYS plays the victim.

It probably went more like this...

"Hi. I want to return this but my wife didnt keep the receipt"

"Ok, sir. Do you have a idea WHEN it was purchased?"

"No my wife bought it for me a few months ago"

"Well Im sorry sir but with no receipt, we cant even exchange it for store credit"

"Thats BS!! I spend a lot of money here!! You should do this just because I demand it"

"Once again Im sorry but with out a receipt there is nothing I can do"

"I want to speak to your manager. They know me and will do it for me"

"I will get a manager for you but they are going to tell you the same thing. Especially during Christmas"

MANAGER ENTERS..

"My wife bought this but I dont need it! I want a different case"

"Do you have the receipt sir? If so I can get this taken care of for you"

"Like I told that jackass, My wife didnt keep the receipt"

"Thats unfortunate because without that receipt we cant even do a store credit"

'This is OUTRAGOUS!!!! I spend a lot of money here!! I demand you give me another case for being rude"

"Sir if you can bring me the receipt I will gladly take care of this for you but without a receipt there is nothing I can do"

"This is BULLSHIT!!! I want your corpoarte number!!! Oh you people are going to pay for this...."

Sound familiar?? Its the same song and dance the American Consumer has been useing for almost 15years to get their way WHEN THEY KNOW THEY ARE WRONG!!!!!

What I find incredibly funny is this....This is YOUR WIFES FAULT!!! Had she kept the receipt none of this would have been a issue. But she DID NOT keep the receipt and instead of holding HER responsable, you feel its ok to use internet blackmail to attempt to get your way. SHE is the one who did not keep the receipt. YOU are the one attempting blackmail. Well let me be the first to tell you this you self entitled jackass. GO AWAY YOU PAIN IN THE a*s!!!

 Can you imagine what would happen to a company's inventory records if they were willing to let everyone return items not purchased from them?

Nothing would balance and they'd be in a mess.

Oh, maybe this was just an exception they made just for you.  Sure.

Sorry, I don't believe this as written.  You may have returned it but you told them you bought it there.

Here is a perfect example of why many, if not most, company's don't take returns without a receipt.

 What a load of ******.

Let's start off with a simple question.   How do they know that you actually bought that case from them?  Well without a receipt you don't.  

We sensed a rude racial undertone by his mannerism but that would be just an opinionated judgement call.

- Then why do you mention it.  Oh..because it makes your report SOUND better and may give the casual reader the impression there is actually somthing more sinister going on here.

It is also amazing how you just happen to know all of the "ins and outs" of what everyone was doing.

His Name Nitesh Lal arrived with an unpleasant manner, said very little, did very little and it became an internal joke to participate with his sales associate in pushing this customer out the door

- And just how did you come to this conclusion and figured out that it was some internal "joke"?  Perhaps you are not actually a customer but an ex-employee?  Perhaps a competitor? 

 We ended up buying a computer from another retailer that exchanged this for us and we told them we did not purchase this here. They realised it was a very popular item they have a diffucult time keeping in stock so
they were happy to exchange it for us.

- Oh really.  So another retailer who you gave them full disclosure that you didn't buy it from them.  Still exchanged the item.  Yea..so what are the initials of this very magnanomous store?   How about giving us the date and time you were there, how about the associates name.   As for your reason why they did this.  Seriously a iPhone case that is difficult to keep in stock?  You can go into any major "big box" store and see dozens of cases just hanging on the racks.