Time Warner Cable Of Ohio They shut off my internet service, without any prior notice, even after I negotiated paying the bill! Zanesville Ohio

he's posting this the same day hi internet is allegedly turned off.

William states that he was 2+ months behind, and allegedly could not pay the bill, BUT had money to go out of town!

Seems like William's priorities should be put in order!

You are lucky. Most companies have a policy to cut you off at 30 or 45 days. This company gave you 60(plus?) days. The only thing payment arrangements usually do is to keep you from being turned over to collections.

In your case you were not only about 2 months overdue, but still needed them to give you another week. Now perhaps if you had given them something, they may not have cut you off, but you gave them NOTHING. Oh and by the way I am pretty sure if you actually read your mail you would have seen at least a few warnings that if you didn't pay the past due amount you could be disconnected.

Now this begs the question, if they cut off your internet and took your modem how in the world are you posting this report?

You are lucky. Most companies have a policy to cut you off at 30 or 45 days. This company gave you 60(plus?) days. The only thing payment arrangements usually do is to keep you from being turned over to collections.

In your case you were not only about 2 months overdue, but still needed them to give you another week. Now perhaps if you had given them something, they may not have cut you off, but you gave them NOTHING. Oh and by the way I am pretty sure if you actually read your mail you would have seen at least a few warnings that if you didn't pay the past due amount you could be disconnected.

Now this begs the question, if they cut off your internet and took your modem how in the world are you posting this report?

You are lucky. Most companies have a policy to cut you off at 30 or 45 days. This company gave you 60(plus?) days. The only thing payment arrangements usually do is to keep you from being turned over to collections.

In your case you were not only about 2 months overdue, but still needed them to give you another week. Now perhaps if you had given them something, they may not have cut you off, but you gave them NOTHING. Oh and by the way I am pretty sure if you actually read your mail you would have seen at least a few warnings that if you didn't pay the past due amount you could be disconnected.

Now this begs the question, if they cut off your internet and took your modem how in the world are you posting this report?

You wrote:
I had fallen behind about two months on my cable/internet service.

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It does not matter what the service, cable television, cable internet, cellular telephone service, or utility (gas/electric), if you do not pay what you owe, the service provider will shut off your service.

On 01/27/09, you tell the customer service representative that you will pay the amount due on 02/03/09 when you receive a check in the mail. I am not disputing your integrity, but how would the various customer service reps know whether or not you really would pay your bill on 02/03/09. Should they have let you continue using their service for another week based on your word alone? Imagine if hundreds or thousands of customers requested another week's delay after missing two months of payments, the various service providers would be missing thousands of dollars. Imagine if you were the service provider and ten customers wanted you to wait another week after they missed two months of payments. What would you do?

Being cut off to cable television and cable internet is not as bad as being cut off for electricity and natural gas.

Simple as that. Maybe Donovan really thought you would be ok, maybe he lied. It really is irrelevant. It is hard to believe someone who is a CSR could dictate company policy. The fact is, you were 2 months behind. They spent money to provide cable/internet at your house, and you didn't pay them for it.

Business 101....if you spend money to provide a service, and the person receiving that service does not pay, well, break out the red ink.