Report: #1120632

Complaint Review: Voice Logic - Toronto Ontario

EDitorial Comments

WARNING!
Do not buy masks
from unknown
unreliable websites!

Coronavirus Covid-19
order masks now??

Political Signs Must Go!

EDitorial Comment
ED Magedson – Founder
Ripoff Report

Flood Damaged Vehicles
Unscrupulous Auto Dealers

How to identify hurricane
damaged trucks, cars RV's
motor cycles boats:
Ripoff Report Investigates

HELPFUL RESOURCES
Covid-19 coronavirus

Identifying coronavirus
Covid-19 rip-off scams

Featured Ripoff Reports

View More Recent
Featured Reports

Past Featured Reports

Don’t let them
Get away with it!

Make sure they make
the Ripoff Report!

EDitorial Comments

Wichita Kansas Attorney
Brad Pistotnik Indicted

Cyber Attacks & Content
removal scheme against
Ripoff Report

Ripoff Report Investigates

Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. Patients made into prostitutes and sex slaves, bilking insurance companies out of millions

Sac_County Iowa Prosecutor Ben Smith pays $750,000 to settle Ripoff Report 1983 civil rights lawsuit.. Federal Judge stops prosecutors abuse of power against ED Magedson Founder of Ripoff Report

Ripoff Report Investigates!

Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! Don’t click on those slick Ads!

Phony Ad using Ellen DeGeneres
& hundreds of other A-list Stars...

Celebrity Skin Cream wrinkle cream rip-off advertisements US Based and Foreign companies bilked consumers out of Hundreds of Millions of dollars over the past 7 years

WHAT IS YOUR STORY?
ARE YOU A VICTIM?
FORMER EMPLOYEE?

WE WANT TO HEAR IT!
Contact Our Team Now!
CLICK HERE

What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created.

Better Business Bureau
What Consumers need to know

20/20 exposes the real BBB

In The Media

See more videos

We Need Your Help!

Learn More Here

Ripoff Report is Xcentric Ventures

Submitted: Mon, February 03, 2014
Updated: Mon, February 03, 2014
Reported By: Michael Lissack — Naples Florida

Author Not Confirmed

Why?

Voice Logic 334 Munster Ave. Suite 100 Toronto, Ontario Canada

Phone: 866 611 7667
Web: http://www.voicelogic.com/
Category: Telemarketing Companies

Voice Logic Derek Watt Illegally Records Calls Without Disclosure to You or Your Clients -- Fails to Provide Contracted Services -- No Service but NO Refunds Toronto Ontario

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

Show customers why they should trust your business over your competitors...

Add Rebuttal to this Report

File New Report

← Is this

Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.

How to fix
Ripoff Report

If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Voicelogic was contracted to call my clients and update their contact preferences. At no point were they authorized to record those calls and yet they both recorded the calls and failed to warn my clients that the calls were being recorded. Thus was NOT what I contracted for and yet Voicelogic will not process a refund for the 30 hours of call center time which remain unused on my account.

*******************************************

My letter to them

Derek

Upon reflecting about our call yesterday, I realized you said "all calls are recorded" -- this demanded further research.

With regard to the calls between you and I, you NEVER notified me that the calls were being recorded, and I NEVER assented to their recording. Under Florida law such recording without affirmative assent is a felony. Under PIPDEA, it is the basis for a complaint to the Privacy Commissioner for an investigation.

With regard to calls between Voicelogic and my clients, I NEVER authorized Voicelogic to record such calls and nowhere did Voicelogic disclose to me that it intended to record such calls. There is no such disclosure in any obvious place on your website and it is not on your "contract". Again, under PIPDEA, this is the basis for a complaint to the Privacy Commissioner for an investigation.

Further, given your personal failure to make adequate disclosure of the recording of calls, I must enquire as to how Voicelogic's agents made such disclosure. Since such disclosure is mandatory under PIPDEA, i would like to know if and how it was made with respect to every call Voicelogic made to the list of clients I supplied. To the extent that your agents did make the requisite disclosures, that disclosure was NOT part of the script I authorized and thus was a failure to supply the services contracted for. To the extent the requisite disclosures were not made, I feel an obligation on my clients behalf to initiate a complaint and investigation process under PIPDEA. Please see http://www.priv.gc.ca/resource/fs-fi/02_05_d_14_e.asp

The Office of the Privavcy Commissioner asks that the parties to a potential complaint attempt to "work things out" before a complaint is initiated.

Given the obvious situation: either flagrant PIPDEA non-compliance or flagrant contractual violations (using a non-approved script), I believe that the only appropriate remedy is for VoiceLogic to give me a full refund of the $1605.

A copy of this letter is being furnished to my credit card provider and a full chargeback has been initiated.

Please advice how Voicelogic would like to reach an amicable resolution to this issue

Michael Lissack

***********************************************

Their Response

Dear Michael Lissack,

We have reviewed your email regarding calls being recorded, PIPEDA and your refund request. Please find answers to all of the aforementioned below.

Call recordings are used for quality control purposes, and to avoid contract disputes such as this one. If you were to review our “Invoice-Agreement” # 113042U that you signed on January 17, 2014 you will see that item #5 clearly states “All graphics and voice recordings become property of Voicelogic". Our contract clearly informed you that recordings take place and by signing the agreement you approved of this.

Furthermore, our company is based in Toronto, Ontario Canada and as such we operate under Canadian laws, not USA laws. Ontario law permits us to legally record inbound and outbound calls to and from our office. Technically we are not required to inform you calls are being recorded.

If any Florida laws are applicable in this situation, they would be applied to the Florida- based company, or in this case the client of the telemarketer.

PIPEDA applies to gathering and protecting of personal information during phone calls such as, health information, banking information, etc. Your Florida residential Real Estate telemarketing campaign was to make calls to your private list, to confirm emails that you were sending to them were accurate, and where appropriate solicit a call back time for Michael or Ruth Anne.

Mr. Lissack, you originally contacted us, and hired our company. Thank you! We used your list, your script, and your idea. The limited information confirmed or collected during the call was for your use only -- and in accordance with your instructions.

Having noted the above, it is clear that we have done nothing wrong and as such we are respectfully declining your request for a refund.

It is our understanding that you have approximately 30 calling hours remaining, and we will await instructions as to how you wish to use them.

Yours truly,

This report was posted on Ripoff Report on 02/03/2014 05:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/voice-logic/toronto-ontario-m8z-3c5/voice-logic-derek-watt-illegally-records-calls-without-disclosure-to-you-or-your-clients-1120632. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Voice Logic

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal

Respond to this report!

Also a victim?

Repair Your Reputation!