Airfare.com, Wholesale Travel Center Avoid this Wholesale Travel supplier if you want a valid air ticket. They seem to specialized in obtaining money without issuing correct valid air tickets. Falls Church Virginia

My wife and I bought two tickets to Brazil for 2k back in May. I took a new a new job in July and now have less vacation time to spend and need to make a change to my returning flight date. This begins the most terrible customer service experience of my life with an issue that remains unresolved. I have been trying to make this change since July with multiple phone calls and emails and have gotten absolutely no where.

I have been hung up on more than twice and only spoken with people who speak broken English and go by the names Nick, George, Steve etc. Now I have gotten so close to my flight date that I can imagine even if anything gets done I will not be able to afford AirFare.coms ridiculous change fees. My wife and I work really hard for what we have and we feel as though we've been robbed by this terrible company. We will NEVER purchase from AirFare.com again and neither will anyone within ear shot of what we have to say about them.

Hello,

Please contact us so we can discuss what you have found online against our company.  We see that you have done a lot of research to get find out your information.  Please give us the chance to answer your questions directly by emailing us at feedback@airfare.com.  This way we can attempt to continue to strive to achieve 100% customer satisfaction. 

Thank you

Adrian
Special Operations Team Manager

If you're in business since 1979 how come you are not in the better business bureau ? I just looked and your company isn't registered.
I went to book on fly.com which directs me to airfaire.com. On fly.com the flight shows 0 stops then when I get directed to airfare.com the flight shows 1 stop and you CANNOT see the details of the itinerary!! All you can do is book blindly.
Scary. I don't feel comfortable at all and I'm not going to book but before putting this site on my black list I wanted to do my part as a consumer and give my 2cents.

We apologize for the experience you had with us. We heard your complaint as well as the complaints of others, and we acknowledge that our policy has been somewhat cumbersome. It is not airfare.coms intentions to inconvenience our customers in any way. Since we value our clients opinion and strive to provide the utmost in customer service, we have changed our policies. We will no longer asking for an authorization form to be sent on third party bookings. We here at Airfare.com are listening, and would  like  to thank you for your concerns and helping us continue to strive for world class customer service.

Airfare.com is a fully bonded travel company that follows all rules/restrictions placed upon us. Our company culture also insists upon exceeding customer expectations by looking for every avenue to assist our customers. If you have any comments, questions and/or concerns please feel free to contact our Special Operations team at feedback@airfare.com. This team is specially dedicated to working diligently to resolve every customer concern.

It is Airfare.coms belief that providing world-class customer service is a top priority.  We are committed to answering all questions and handling all issues.  All of our agents are thoroughly trained to handle all of our travelers needs.  In the interest of providing effective and timely service to our travelers, airfare.com does utilize off-shore call center services to supplement our U.S. team. Airfare.com takes customer feedback very seriously and has enacted a major overhaul of the customer service department beginning in July, 2010.  Airfare.com is committed to our practice of providing out clients with world class customer service. 

I had a similar experience last week with airfare.com. When we arrived at the airport, we found that airfare.com had issued only a "reservation" (whatever that means) but not a ticket for our kids, so while we would be allowed to board our flight, our kids would not be allowed to board (flight from Newark to Dusseldorf, Germany). At the airport in a panic, we called the airfare.com "customer service" number only to be placed in queue for over twenty minutes. Finally, someone answered who spoke bad English and "issued" the tickets. Mind you, they had gladly taken our money over four months prior when we placed the order on airfare.com. We sprinted and barely made our flight but the stress was absolutely not worth it.

With so many choices available to purchase airfare, I won't make the mistake of going with airfare.com again.

Don P.
Phoenix, AZ

Why was the ticket "un-usable"?

If it is because you needed to go on a different flight or needed to cancel it then there does not appear to be any RipOff. You probably had a discount fare that either does not allow a change or cancellation at all or requires a fee to do this.

If you wanted the ability to change or cancel your flight you would have needed to purchase a Fully Refundable(Full Fare) ticket. Although that usually costs 2-3 times more than the discounted fares.