Bi8dz.com Buyer/ Dealer Beware of Bidz.com cheap rings set fall out ALWAYS! Gainesville Georgia

Dear Dr. Dan Oneil,

We apologize that you were not satisfied with your purchase and the service you received. Our return processes doesnt include sending customers return packaging, but we do provide return authorization
numbers and the occasional FedEx pickup service. Regardless, please allow me to provide resolution to your problem. If possible please send me your username and order details along with a phone number where you can be reached at to improvements@bidz.com and I will be more than happy to assist you with any issue you might have. Here at Bidz.com customer satisfaction is our priority regardless if we make a sale or not, so let us fulfill your needs and provide you with the service you deserve.

This exact same thing has happened to me and when I called to try to return the 2 ring's (yes both rings had stones fallout) they sent me a return package and when I called to ask a question about how to use there return package i was informed that it was to late to return the items andthen she say's is there anything else we can help you with today? interupting me  in the middle of me explaining the situation and then hung up.

Dear Customer,

Thank you for taking the time to provide feedback about your purchase and we offer our sincere apologies that you were unsatisfied with your experience. We assure you that we treat all customer feedback seriously. As a result of feedback like yours, we have made some changes that will allow our customers like you to keep their accounts active. We do not have 15% restocking fee anymore even if the items are as described and in good condition. Fortunately by submitting this comment, you have helped us make a change for the better .We sincerely thank you for your input and would like to hear from you regarding this post or any other concerns at improvements@bidz.com.