Report: #1050751

Complaint Review: cityvisas - Birmingham Internet

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Submitted: Tue, May 14, 2013
Updated: Tue, May 14, 2013
Reported By: robbie31 — wagga wagga Other

Author Not Confirmed

Why?

cityvisas 121 Suffolk st,Birmingham,B1 1LX Internet United Kingdom

Phone: 0203 3710579
Web: www.cityvisas.com
Category: Miscellaneous Companies

cityvisas Gurdip Aulakh and Cityvisa.com is a con - don't use Birmingham Internet

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On December2011, my wife and I signed on with cityvisas to organise a Quebec Skilled Workers
We were charged £1700 in three instalments by the company
We were assigned a Mr. Aqeel Ahmed as our advisor
We were advised by cityvisas that we were not eligible or the Quebec Skilled Workers but for the Federal Skilled Worker classvisas. cityvisass also informed me that due to a capping limit (only 500 places would be available for Federal Skilled Worker Class visa’s) our application needed to be completed by June 1^st
On 02/01/12 we were sent PDF documents to the company. We instructed Mr. Aqeel in the email to ‘look over the documentation and tell us what's needed’ 1.
On 23/01 I received an email from cityvisas in which he reassured us that our visa was processed despite them not receiving an instalment 2.
On 30/01another email was sent to cityvisas requesting an update on the visa process and feedback on the documentation sent on 2^nd January. We were informed by cityvisas that we would be sent a draft visa application by mid February3.
I sent two more emails on 21/02 and 01/03 requesting for the draft documents that was originally promised on 30/01. On the 2^nd March cityvisas replied and assured us that we would receive a draft by Monday 5^th March. We didn’t receive the draft until Wednesday 7^th March.
On 13^th and 18^th April we contacted cityvisa again due to our concerns about the quality of the paperwork we received.
On 19^th April we received 4 handwritten forms which contained mistakes which could have been resolved with an email eg my mother address. We were also asked for APRO forms (we were not informed that the forms should have been completed 3 months before the submission date not 6 months)
My concerns were highlighted in an email to cityvisas on 20/04 4
On 16^th May Mr. Achmed wrote a generic email to all 47 clients informing them that he was no longer working for the cpany and we should contact the management (in clear breach of copyright)
Between 16^th May until 21^st May I contacted cityvisas via the phone and email without reply.
Out of sheer desperation I sent an email to cityvisas 47 clients. A number of them had experienced the same problems as I had.
After numerous phone calls, 21/05/12 we were assigned Luke Godley who asked us for the same information that we had given Mr. Achmed and that the advice we had been given on the closing date was July 1^st not June. Mr. Godley requested the same information as Mr. Ahmed in January.
Cityvisas requested a new APRO form. When we questioned this, we were informed by cityvisas that a mistake had been made and the APRO forms should have been sent for 3 months before the date of application. We were also informed that new passports were needed for my wife and daughter.
We felt that we would not be able to meet the deadline of July 1^st in limited time that we had been given by cityvisas.
Based on belief that cityvisas failed in their duty of care to provide a satisfactory service. On May 25^th I asked for a refund. This was refused on the basis of the majority of work being completed. This was difficult to understand considering that cityvisas had requested the information again.
I have made numerous attempts to resolve the matter before making small claim at Court. In line with cityvisas procedure on customer complaints, a letter, then email was sent on 7^thJune. The letter sent to cityvisa’s office in London was returned due to the offices not being at that location. The letter I highlighted my concerns about cityvisas not completing the work they had agreed to do and for a refund which took into account the limited work that cityvisas had completed. On 13^th and 19^th June I had sent a second letter informing them that failure to provide a service of satisfactory quality was a breach Goods and Services Act 1982 and that I wished to have a refund. Despite receiving the letters, cityvisas did not reply to my letters. This was in direction violation of cityvisas policy on dealing with customer complaints which stated that I would have received a written reply within 14 days.
On 6^th July, a Practice Direction on Pre-Action Conduct was sent Letter again requesting a refund and court documentation.
In December I took cityvisas to court. They didn’t even contest the case. Obviously I won, but have not received a penny.
Stay away – don’t use. A con.

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This report was posted on Ripoff Report on 05/14/2013 03:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cityvisas/internet/cityvisas-gurdip-aulakh-and-cityvisacom-is-a-con-dont-use-birmingham-internet-1050751. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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