DIRECTV - DIRECTV Direct TV Does not care about existing Customers El Segundo, California

Your complaint is beyond ridiculous. You knowingly entered into a promotional contract with Directv in which you received programming at a drastically reduced price for an entire year with only one year required programming at the REGULAR pricing, haven't even paid REGULAR pricing for more than a month or two and are already screaming for freebies?

Do you do this type of fanatical haggling with your cell phone company, electric company, bank, rental, mortgage? If you move into an apartment with reduced rent for the first three months as an incentive for new customers, do you start threatening to move when the fourth month rolls around? And if so, from a business perspective, do you really consider yourself to be valuable customers that a company should try and retain? What's Directv's incentive for keeping you around? You're been a profit bearing customer for all of what...60 days...and are wanting to be rewarded? Do you live your life in the same fashion you expect to be treated? Do you tip 20 dollars if a waiter refills your glass? Buy your kid a car for bringing their grade up to a "C"?

While DTV is not an ideal company by any stretch of the imagination, they do actually reward loyal customers. I've seen customers get free programming and discounts (all unsolicited, I might add) just for being with DTV for "x" amount of time in good standing. A promotional price is just that: it's a promotion for you to come and try the services. It's not an invitation to entitlement. And your pricing is either way off or you're not including extra charges b/c the 55 dollar package includes more than 150 channels (free locals too if you're in an area that provides them). To me (and pretty much to any other logical being) a ripoff is when you're paying substantially more for the same services you can get elsewhere. Last time I checked, 55 dollars for locals and pretty much every other normally watched channel (USA, TBS, TNT, Animal Planet, Syfy...and a host more) was not a ripoff. Our local cable company charges almost 30 dollars over that amount for the same stations.

Have fun explaining to people how you entered into an agreement with Dtv for a promotional discount for one year and regular pricing the next and then were outraged when they actually expected you to pay the regular pricing. The audacity of that company. Wow. How could they have actually expected you to pay regular pricing for services. What a ripoff. And the customer service. My God. 70 minutes of trying to weasle your way out of your agreed upon pricing (which by your own admission you've only been paying for a couple of months) and they kept saying no. God, that is the absolute definition of bad customer service: not doing everything the customer asks even if it's contrary to what was established before service was installed. What nerve DTV has. They just don't know what a joy they will be losing when you cancel your services and try go to another provider.

There are people on this board who have truly had horrible experiences with Directv. Your gripe is bordering on the pathetic. Nix that. It's just pathetic.