Glencara No Delivery, Non-Responsive to multiple emails and phone calls. Cannot get any response. Internet

We are sorry to hear of the negative experience received by this customer. We try to ensure cases like this are kept to a minimum but unfortunately they can happen. See below our policy statement and response to this particular case. 

Christmas is our busiest time of year, we keep a stock of all our items so that they can be shipped within 24 hours.

Items generally take 3-5 days to the US & Canada. We test delivery times throughout the year and over 95% are received within this time frame.  However at Christmas the postal services are at their busiest also and delays can happen that are outside of our control.

We are contactable by phone and email, but there can be a backlog in our emails at this time of year we do have an auto response letting customers know about that. You can reach us also toll free on the phone 3.00am-11.00am EST (8am-4pm irish time). Mon-Fri, outside of these hours you can leave a voicemail. We respond to all voicemails as long as sufficient information is left so we can identify a customer.

We also guarantee delivery of all orders; in this instance we re-sent the order at no extra cost to the customer to ensure delivery. The cause of the problem was USPS. We see a small number of orders that get delayed with USPS. In those cases we may re-ship the order to ensure a quicker delivery.
 
If you have any questions or concerns, we would love to hear from you, please e-mail us at sales@glencara.com or call us toll free on 1866 567 7451 3.00am-11.00am EST