Guardsman Scam me from my plan i payed for Grand Rapids Michigan

Wow thanks that information was very helpful and not downgrading I appreciate ur help and ur honesty 

I used to work for Guardsman, for a long time actually.  You are one hundred percent correct about how time consuming and difficult the process is to make a claim and/or to reach a rep who will listen and be able to help you.   More often than not they don't call back, you have to call them to find out the status on your claim.  The good news is they do service requests and they do replace parts and sometimes the whole piece of furniture.  The bad news is, the process is very long and frustrating, and they will find any and every reason to deny your claim when possible.  What I would recommend you do is have your furniture professionally steam cleaned.  Take photos after it dries and save your invoice from the cleaning.  As soon as you get a spill or stain, call them immediately to get a form. Keep track of the date you saw the stain and the date you called. (FYI, your plan covers food, beverage, bodily fluids, pen ink, nail polish and nail polish remover.  No other stains covered).  When you send in the form, send a copy of the cleaning invoice and pics showing the former stains cleaned. They will most likely ask for one or both of these before servicing your request.   If the stain is covered by plan, reported in 5 days, and you got furniture cleaned removing old stains, they will have to service it.   Your plan is good until the date it was delivered in 2015.   Your Elite plan also extends the manufacturer's warranty on frames, springs, and mechanisms.  If these break and you call Guardsman in 5 days, they will service. If it can't be repaired, they will issue a store credit for the amount you paid for the piece. If your furniture is fabric and they couldn't remove the stain, that fabric is most likely not available, in which case they would offer you a choice of a cash settlement or a reselection credit at the store where you purchased.  Hopefully this information helps you get some benefit from your plan in the future.  Good luck!

I understand the terms of the warranty BUT the warranty does say they cover beverage stains so even if they didn't clean it all they COULD clean the one specific spot but refused to do so

 Or they are holding to the terms of your warrenty. Do not expect them to do more for you then the terms of your warrenty state. You were not ripped off, your situation is not covered under the warrenty. Go rent a rug doctor and remove the stains yourself.