Infinity Incentive Group Rip Off and Scam Artist Lake Havasu City, Arizona

Dear Sonya,

We are very sincere when we say that we regret not being able to assist you with your travel request.  Due to the high volume of customers that we deal with, a certain part of our process is automated.  If there were no restrictions in place, we could not accommodate the volume of customers and the number of customers in the system would fluctuate too much based on the staff to process them.  Having this automation and the restrictions that go along with setting up those system rules may seem frustrating but it actually helps most certificate holders.

We thank you for bringing to our attention the matter of referring to the "continental" U.S.  We will be restating this so that it will be clearer to all our of customers by instead referring to destination selections being within the domestic, original United States.

We are unable to fulfill requested travel dates that are past the 12 or 18 month expiration date of the certificate, however you always have the option of receiving a refund of your deposit if you decide not to travel through our organization.  We require a written request for refunds to protect our customers, and have placed an alert on your account to ensure that your refund is processed in a timely fashion.

We provide all Terms and Conditions with our certificates and in them try to answer all questions that a customer may have, for we never want to mislead or misrepresent our products.  We also provide our customer service phone number on all of our documentation for any questions that customers may have.

Thank you for your feedback.  We strive to provide a superior customer service experience and utilize all feedback as a way to may our system and products better.