Ivy League Proofreaders Proofreading Service Was Not as Advertised - Customer Support Non-existent , Internet

This service has been very good in the past, but my recent experience was so atrocious that I will never use again.  I paid for the "Ivy League Touch" service described at http://www.ivyleagueproofreaders.com/proofreading_services.html for proofreading a 600 word document.  Paying 9 cents a word meant that this job cost over $50.  I asked if they could get it done in a short time (which they advertised they can do) and they agreed.

My paper was submitted back to me with only very minor modifications.  There was not a single comment and glaring errors were left unchanged.  The litany of benefits that this most expensive service was supposed to cover was obviously just a marketing ploy.  Additionally, all of the changes were in one single paragraph.  It was obvious that the rest of the document was not read.

I contacted the customer service immediately after receiving the 'corrected' version and have not heard a single word.  

I have spent hundreds of dollars with this company, referred individuals to it, and now am being treated very poorly.

Proceed with extreme caution.