National Platinum Service, Member Services, Service@americanplatinum.com ripoff by taking vital info from other sites, no one individual will answer the phone, you are kept holding with a periodic message. Your business is important to us. please hold, with never any individual piking up. There are some vague automated messages with a menu selection that does not give specifics. Charlotte North Carolina

Well, since we are a company who handles customer service for more than one company, we have email addresses for each individual company. All emails are sent to customer service and all emails are replied to.

When someone enrolls, it's that person's responsibility to read all the FAQ's and Terms and Conditions. This should be done BEFORE you fill out the application. If you do not know what you're signing up for, then don't enroll. Also, you state someone may not know they've enrolled. How can that be? You fill out 2 pages of an online application, but don't know you're doing so.

All Terms and Conditions, contact information and any questions a consumer has is all there for you to read BEFORE you fill anything out on the application.

Jimmie,

I feel for you since the same thing happened to me, although I did not have the overdraft issues to deal with. What I find incredibly interesting in your report is that you were told it would take 4-6 weeks to activate your card. The T&C of these crooks state that you can ask for a cancellation and refund of activation fee PROVIDED IT IS FAXED TO THEM WITHIN 20 DAYS OF SUBMITTING THE ONLINE APPLICATION. This means that the time to file for a cancellation of enrollment is sooner than the time it takes to activate your card.

(Hope, do the math....7 days in a week, 28-42 days to activate the card, and you've got to cancel and request a refund within 20 days of online application submission THAT YOU MAY NOT HAVE EVEN KNOWN ABOUT! Real slick!! Also, very illegal!!! People are paying for services that are not available to them for a long time after they've paid for them. Next you'll b comparing this to a gift certificate!!!)

And I am also fascinated to learn the email address that you provided, Hope. Why? Because it is entirely different than the Contact Us linked email address from the National Platinum website. That email address is contact@memberservicesusa.com .

So, Hope, which is the REAL email address to resolve customer service issues...huh?

Jimmie,

I feel for you since the same thing happened to me, although I did not have the overdraft issues to deal with. What I find incredibly interesting in your report is that you were told it would take 4-6 weeks to activate your card. The T&C of these crooks state that you can ask for a cancellation and refund of activation fee PROVIDED IT IS FAXED TO THEM WITHIN 20 DAYS OF SUBMITTING THE ONLINE APPLICATION. This means that the time to file for a cancellation of enrollment is sooner than the time it takes to activate your card.

(Hope, do the math....7 days in a week, 28-42 days to activate the card, and you've got to cancel and request a refund within 20 days of online application submission THAT YOU MAY NOT HAVE EVEN KNOWN ABOUT! Real slick!! Also, very illegal!!! People are paying for services that are not available to them for a long time after they've paid for them. Next you'll b comparing this to a gift certificate!!!)

And I am also fascinated to learn the email address that you provided, Hope. Why? Because it is entirely different than the Contact Us linked email address from the National Platinum website. That email address is contact@memberservicesusa.com .

So, Hope, which is the REAL email address to resolve customer service issues...huh?

Jimmie,

I feel for you since the same thing happened to me, although I did not have the overdraft issues to deal with. What I find incredibly interesting in your report is that you were told it would take 4-6 weeks to activate your card. The T&C of these crooks state that you can ask for a cancellation and refund of activation fee PROVIDED IT IS FAXED TO THEM WITHIN 20 DAYS OF SUBMITTING THE ONLINE APPLICATION. This means that the time to file for a cancellation of enrollment is sooner than the time it takes to activate your card.

(Hope, do the math....7 days in a week, 28-42 days to activate the card, and you've got to cancel and request a refund within 20 days of online application submission THAT YOU MAY NOT HAVE EVEN KNOWN ABOUT! Real slick!! Also, very illegal!!! People are paying for services that are not available to them for a long time after they've paid for them. Next you'll b comparing this to a gift certificate!!!)

And I am also fascinated to learn the email address that you provided, Hope. Why? Because it is entirely different than the Contact Us linked email address from the National Platinum website. That email address is contact@memberservicesusa.com .

So, Hope, which is the REAL email address to resolve customer service issues...huh?

Jimmie,

I feel for you since the same thing happened to me, although I did not have the overdraft issues to deal with. What I find incredibly interesting in your report is that you were told it would take 4-6 weeks to activate your card. The T&C of these crooks state that you can ask for a cancellation and refund of activation fee PROVIDED IT IS FAXED TO THEM WITHIN 20 DAYS OF SUBMITTING THE ONLINE APPLICATION. This means that the time to file for a cancellation of enrollment is sooner than the time it takes to activate your card.

(Hope, do the math....7 days in a week, 28-42 days to activate the card, and you've got to cancel and request a refund within 20 days of online application submission THAT YOU MAY NOT HAVE EVEN KNOWN ABOUT! Real slick!! Also, very illegal!!! People are paying for services that are not available to them for a long time after they've paid for them. Next you'll b comparing this to a gift certificate!!!)

And I am also fascinated to learn the email address that you provided, Hope. Why? Because it is entirely different than the Contact Us linked email address from the National Platinum website. That email address is contact@memberservicesusa.com .

So, Hope, which is the REAL email address to resolve customer service issues...huh?

We have been extremely busy the past few weeks. Customers just need to be a little more patient, and instead of holding for long periods of time, keep trying until they get through to an agent. We do answer our phones, we do actually speak to and listen to a customer. Issues are resolved.

When consumers enroll in something online, they really need to read everything before they sign up. That would be very helpful and informative to them beforehand.

If BOA is actually conducting an investigation, they will contact us as well, and we do have pertinent information that can be traced back to the person who enrolled.

National Platinum is not the loan company. Our application is indeed located on the same application as the loan, however, you must agree to the Terms and Conditions, and it does tell you what you are enrolling for and that you do agree to the Terms and Conditions.

Jimmie did not write down our email address correctly, or we would have received his email and we could assist him to resolve this issue. Sir, if you are reading this, our email address is service@nationalplatinum.com. All you need to do is email us and we will be more than happy to assist you.

Again, just read the entire application, Terms and Conditions and FAQ's before you fill anything out online.