Ramada Hollywood Beach Resort customer service Hollywood Florida

To whom it may concern,

On June 14th we checked into the Ramada Hollywood Beach Resort and rented the Penthouse Suite. Check in was just fine and we had no problems. Later on that day was the beginning of the worst stay at a Hotel we have ever had in our lives. It began when we had broken ceiling fan in the room and called for maintenance to repair it... 4 hours later it was still not fixed. Had to call again, then the elevators broke for the 2 days that we were there.. being on the 8th floor this was an inconvenience to us. Both ice machines in the Hotel also didn't work.

In the AM we went to get our complimentary Breakfast but there was nothing left and there was still an hour left. When we wanted to check out we called for a bellman but yet again we waited an hour and he never showed. We had to call again. After 1 1/2 hour wait we got down to the front desk and decided to file a complaint with Management.. the rude girl at the Front Desk informed us that there was no manager, after complaining a little more she then changed her story and said that he was busy and couldn't come out.

Well when we got downstairs we noticed that she had a name tag but she removed it when we asked for her name. She refused to give us her name and was unbelievably rude in her comments and facial expressions. We decided to stand at the front desk and wait for some kind of manager and when we questioned when we will be able to talk to someone security (Lisa) was called on us. Hmmmmm great customer service. We would recommend for anyone that is coming to visit So. Florida to not stay at this resort. J&S

Jeff
Davie, Florida
U.S.A.