Santander Consumer Santander Auto Loans Santander Consumer USA, Inc. (Headquarters)Find a Location(214) 540-2062858 Santander Consumer Auto Loans Poor Business Etiquette Dallas Texas

I have had a loan with Santander for only 9 moths but so glad to be done with them. I traded in my car and paid my loan off in full. 

This was on the 18th of the month and my next payment was due on the 31st. I had set up my bank to make an Auto Payment each month on the 31 to pay my loan and had forgot to cancel this auto payment. I called both my bank and Santander in hopes to refund the payment immediately. My bank had already shipped the payment so there was nothing they could do for me. When I called Santander and explained that the account was paid in full and that I had over paid by $369.00 they told me there was nothing they could do and I would have to wait for up to 24 business days. 

This is unheard of- an electric payment I do not see how it makes sense to have to wait this long. I finally got a hold of a REAL PERSON after spending 30 to 40 min on the phone. 

( YOU CAN REACH A REAL PERSON AT  (855-825-6667) in the office of the president.

I was promised by a man in the office that I would receive my payment back on Friday November 14th, 2013. I called on Friday and was told that the payment had been okayed- but it may take until Monday 11/18/13 to be put back into my account. Today I called, (11/18/13) and I was told it would take 3-5 business days to get my refund after I was promised payment in full by the 15th. 

So unprofessional. If you cannot do something or you do not know, don't promise anything at all.