U.S. Refund Consulting LLC Offer to help you reclaim money from past real estate transactions for a 'fee' Denver Colorado

I am the Office Manager for US Refund.  I have reviewed the case notes for this person's claim and would like to clarify a few points.  We did, in fact, contact this claimant about a refund due them from a previous real estate transaction.  The client signed a Service Agreement in June 2008 with our firm indicating our contingent fee, the services we provide, and that the claimant would need to sign and notarize an official Claim Form and return it to us.  The agreement states that all other paperwork would be completed by our office. 

We then mailed this Claim Form packet to the client 3 separate times.  Each time we subsequently spoke to the client, he responded that he was sorry but he was traveling and could not sign and return the form.  We then got word from US Treasury that the claim funds were paid directly to the claimant on 3/10/2009.  This would suggest that the claimant did not follow the procedure that was agreed, and instead attempted to "go around" our firm and claim the money himself.  This is problematic because it means that the claim would have not included certain "proof of ownership documents" which are required by the moneyholder. 

It also explains why the claim took 9 months (from June 2008 to March 2009) to resolve.  Had the claimant followed the instruction we provided and returned the form, so that we could then attach the "proof" documents and file the claim, this claim would have been resolved within 60 days.  The claimant states that he "never got anything from HUD", when in fact HUD, via the US Treasury, confirms that this refund was delivered to the client.  When we learned that the claimant was attempting to avoid our fee which violates the terms of the agreement he signed, we acted to protect our investment in this case (approximately $20 to locate the claimant and $82 to send a document retrieval firm to the county courthouse in Alaska). 

Did we ask for payment of our fee?  Of course... our fee can be paid over the phone, or it can be paid on our website or by mail.  Finally, anyone can review our business profile online to see that there are no issues with any consumer protection agency, despite our assisting thousands of clients each year with their unclaimed funds.  Feedback from our clients is overwhelmingly positive and has been since 1997.  We also would like to address the most important question about our firm... is US Refund a scam? 

The fact that this person was contacted because there is was refund available to them is not in dispute... we only contact rightful owners of refunds.  We will definitely provide a valuable service, from preparing the necessary claim forms, to locating and procuring certain "proof of ownership documents" which every claim must provide.  All these things are true.  I think the real issue is, do we charge a fair fee for our services.  If you are a DIY'er (you mow your own lawn, you do your own taxes), then you are not comfortable paying others for something you could do yourself.  That is understandable. 

In that case, you should not sign up for a service, only to then renege on the agreement once you discover that you might be able to avoid paying the fee.  Our service is exactly like a tax preparer... you could do it yourself, but you want someone with experience who will do it quickly and correctly.  US Refund provides exactly what we say we will provide, with no surprises and no other fees than what is stated in the agreement you sign.  Thank you for reading this.  Please call our office at 1-877-REFUND-6 to speak to any of our representatives... we will be happy to speak to you.