Nue Diamonds Eco Diamonds Do not honor their return policy!!!! Internet

Hi, I have been and currently am having issues with my ring that was purchased.  I bought my ring in April 2013, and in August of 2013 the stone was loose.  I contacted the complany and they told me to bring it to a local jeweler, which I did and then they said that the actual setting isn't right for the stone, so that I need to contact the company.  With having a baby and moving to a new duty station, I contacted the company in February, 2014, which Laura was great and had it sent in and the stone was then "fixed".  I was never told what the issue was and when I contacted the company to find out, no response.

The second time in June, 2014, the stone fell out.  I contacted the ccompany and Laura replied with having to have it sent in and repaired.  She said for me to leave specific instructions to have, so that I can know what the issue was.  I did leave specific information with the ring and there was no follow up to it on your companies end, just the ring was "fixed" and sent back to me.  When I contacted the company to find out what was wrong, no response.

Now, the baguette (side stone) of my ring is loose.  I contacted the company and Laura told me to send it in adn the jewelers will look at it and fix it.  What I proposed, because I am frankly sick of the constant issues, is to have a prepaid shipping label to mail it in, since each time it costs me $25 to send because of insurance and costs of postal service.  I also proped to just completely exchange it for a different ring, I have a size 6 Chavanne in a 1.75 carat Platinum ring.  I proposed for it to be swapped for a size 6 Countess ring, 1.5 carat in Platinum.  I think that is more then a fair swap since it costs less than my original ring.  The persons response (not Laura) was to bring it to a local jeweler and get the prongs tightened.  I then said I am not going to do that, since that null and voids the warranty and also what happened to this being "extremely rare" and getting this situation resolved?

All I want is just a d**n ring that I have no issues with.  I paid for it, and I really love the idea behind the ring, so much that I have my brother and brother in law currently looking at rings for their upcoming engagements, BUT how are they going to be comfortable with their purchase if I keep having issues?  I chose a solitaire to exchange with because, it is 6 prongs, with no side stones, to me this seems like issue free.  I would like this to be resolved, so that I can go on with my business, and so that your company can focus on your orders and not this constant reoccurring issue.  Since your company does exchanges with different rings, then I don't see why I can't have this done, since it costs less and I think it seems hassle free.  Thank you for your time and I look forward to hearing back on this.  

ERWSMITH

Price should have been your first clue.  

That being said, the website is perfectly deceptive.  It looks like they have carefully worded everything to just possibly be legal while at the same time misleading the customer in the worst "legal" way.  

When you click on "Our Stones", the word simulated does appear a single time and then they talk about meeting the GIA standards for "cut".  However, they talk a whole lot about real man-made diamonds which they don't appear to offer on their website. 

On one page they claim, "We are proud to carry the only GIA certified gemstones on the market."  This is untrue on a couple of levels.  First, none of the simulants that I saw can possibly be GIA certified.  Second, even if they do have some real man-made diamonds somewhere they are by no means the ONLY ones on the market. 

You should contact the FTC if you are displeased and let them investigate this website to see if they crossed the legal line in addition to crossing the sleazy line.

With about an hour of research, I have found several things that throw up a big red flag on this nuediamonds.com website.

They state they are simulated diamonds, if you look carefully. This is not the same as a man made diamond. Simulated diamonds are Cubic Zirconium. (CZ).

They say they have an office in Utah...but they are not registered with Utah, or its Secretary of state. (Big Red Flag here).

They mention they started in Washington D.C., but you guessed it...they do not come up on any business search in Washington D.C.

The website is owned and registered in the U.S. Virgin Islands.  That throws up a big red flag.

So with all of that said, I would say that nuediamonds is definitely portraying itself to be something it is not. These are merely cheap CZ stones.

Now that said, you may or may not get an actual legit band - I am not disputing that. But what you have attached to it is going to be worth about 10.00.

I am the Director of Public Relations and Marketing. We appreciate all our customers and honor and stand by our product.

With thousands of happy and satisfied customers and a lifetime warranty on all our products, we find it unfortunate that this false and misleading report has been created by a competitor. We have no record of this individual and have done our due diligence in researching to find out who this may be in order to help them. Unfortunately, no such customer exists and the same "individual" or "company" creating these misleading statements is found slandering other similar competitors and companies as well.  There is no such person in our database and no individual listed in "Logan UT".

There are many criminals and business rivals reporting fake complaints at Rip Off Report about their business competitors and rivals for the purpose of threatening and damaging competitors good will. Many companies are suffering from fake reports published by their rivals and competitors with bad intentions to damage their trade mark, cause business loss and hurt their good will. We see it done to our competitors and refuse to do the same to them.

Our stones are cut to the same GIA strict standards and specifications as mined diamonds, and we stand by this. We also have an FAQ page that outlines our transparency and commitment to the highest standards of customer service and satisfaction.  Our product info on our FAQ page and all throughout our corporate website give the best information, along with fantastic customers who spread their positive experiences via word of mouth and their friends and family. Our success comes from actual people who refer their friends and family, and we stand by our customers 100%.


While this report We ask any customer to please contact us directly so we can offer every possible solution to their needs. We honor our policies with integrity and work hard every day to ensure that our customers are extremely satisfied. Each employee works extremely hard to make sure every customer is happy with their purchase, and our lifetime warranty on our lab created gemstones is proof of that. We stand by our beautiful product and guarantee it.