- Report: #241962
Report - Rebuttal - Arbitrate
Complaint Review: 1-800LOANMART
1-800LOANMART15821 Ventura Blvd. Suite 185 Nationwide United States of America
1800LoanMart REVIEW: 1800LoanMart has made a commitment to total customer satisfaction. 1-800-LoanMart have reviewed prior complaints, 800-LoanMart made changes to assure that they no longer occur. No matter the type of complaint, executives at 1-800-LoanMart require that every complaint is reviewed thoroughly and taken seriously. 1-800-LoanMart is the largest car title loan company in California for a reason, and it intends on keeping it that way.
*UPDATE: 1800LoanMart pledges their commitment to Rip-off Report Corporate Advocacy Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.
*UPDATE Employee: Corporate Advocacy Program
*UPDATE Employee: Terms of your contract we not met.
SPECIAL UPDATE: November 10 2011:1800LoanMart improved their business practices over the years to better serve their customers and remains committed to increased customer satisfaction. To show their dedication, 1800 Loan Mart is truly committed to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly. As we all know, complaints will happen no matter how hard a company tries.
As time has passed since they became a member, 1800 Loan Mart has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Since becoming a member, 1800LoanMart has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever 1800LoanMart remains committed to improving customer satisfaction and tries to go beyond good customer service to help their clients Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding.
The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please, always be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
Editors UPDATE: Positive Rating and Recognition has been given to 1800LoanMart for its Commitment to Excellence in customer service.
Rip-off Reports investigation of 1800LoanMart uncovers an ongoing commitment to total client satisfaction. This means that clients can expect that 1-800-LoanMart will always work towards finding a mutually satisfactory resolution to any complaints or concerns. 1-800-LoanMart listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services she offers and the support for those services.
One top executive in the internet marketing industry stated to Rip-off Report, that 1-800-LoanMart is the leader in the industry when it comes to customer service. Its hard to keep all customer happy in this industry, but 1-800-LoanMart prides itself on keeping customers educated in the status of their loan, and ways to remedy any issues that may arise. This is the best way to ensure I will maintain a successful enterprise both now and in many years to come.
Another top executive of the company stated to Rip-off Report, that 1800LoanMarts business philosophy is based on the premise that Every customer deserves to be treated with the same respect, even if there is a problem, the customer still deserves to be treated with courtesy and understanding. 1-800-LoanMarts mission statement says it all; "Our goal is to provide our clients with the best product and service in the industry." Some of the other things Rip Off Report learned in the course of its investigation: 1800LoanMarts business was established in 2002 to provide short term financial assistance to those in need. 1-800-LoanMart has offered loans to tens of thousands of clients in need to short term cash, which makes it the leading title loan company in the area.
Rip-off Report has confirmed that 1800-LoanMart takes quality control very seriously. 1-800-LoanMart has put a lot of effort into customer service with a new customer service team on board in an effort to keep problems at a minimum, while remedying any issue as quick as possible. Rip-off Report was pleased to learn that 1800LoanMarts past and current approach to business is focused on its pledge to total commitment towards client satisfaction.
1-800-LoanMart recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation 1-800-LoanMart has made organizational changes allowing her clients a more streamlined approach to problem resolution and a total overall commitment to her client experience.
In summary, after our investigation, which included discussions with 1800LoanMart and many of her past and current customers, Rip-off Report is convinced that 1-800-LoanMart has been and is committed to quality delivery of services resulting in total client satisfaction. Read more about 1800LoanMarts Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
===================== 1-800LOANMART They took and sold my car right from under me! Not given a chance to redeem the car or make arrangements! ripoff Encino California
I dealt with 1-800LOANMART back in late 2004. I was in a dire financial situation, so I made the mistake of taking out a title loan of under $3,000 with this company. In exchange for the car title on my Jeep Grand Cherokee, they gave me the cash loan.
After about 2 months of making payments, I was unemployed and quite sick. This is the primary reason I fell behind on my loan payments.I was living in California at the time, but had to return to my family in New York, because I had all of my support here in New York. Upon returning to New York, I was hospitalized for several weeks and disabled for several months.
It is 1-800LOANMART's policy that the car cannot be taken out of the state of California. My family made the decision to have my Jeep shipped out of there and had it shipped to New York. Well, while I was in the hospital and completely unaware, 1-800LOANMART repossessed my car from my NY residence and promptly sold it at an Auction here in New York City somewhere for little over $700. (The book value on the 97' Jeep was approx $4500). I was only notified via letter once I was discharged from the hospital, that the car was already sold and that I owe them the amount of the loan, minus the sale proceeds and any related storage fees.
I know that somebody here in New York purchased the car, as I ran a carfax report on it.
Just to note, 1-800LOANMART hasn't seen a penny from me. I feel the car was stripped right from underneath me, when I was unemployed and disabled. I wasn't in my right frame of mind then, and was hospitalized, so I couldn't even make payments to get the car back. They just took it and sold it, with no forewarning.
I just want my car back. I know that this is probably impossible but it has troubled me for so long. It's been over 2 years without my car and I relied on it so much. I would've paid them the money, if I was given the chance and was physically able.
I don't care about the money, I just want my car back. I was the RIGHTFUL owner of that car and this predatory loan company comes along and takes it all away.
I've contacted the State of California Atty General's Office and the FTC already to see what my recourse (if any) is.
If any of you can comment, or, give advice, I'd appreciate it greatly.
Buyers Beware of this predator!
Melissa Bayside, New York
This report was posted on Ripoff Report on 04/02/2007 12:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/1-800LOANMART/nationwide/1800LoanMart-REVIEW-1800LoanMart-has-made-a-commitment-to-total-customer-satisfaction-1--241962. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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