- Report: #1060818
Report - Rebuttal - Arbitrate
Complaint Review: 1and1.com
1and1.com701 Lee Road Ste. 300 Chesterbrook, PA 19087 Chesterbrook, Pennsylvania USA
1and1.com Scam Artists Lie and Steal Chesterbrook Pennsylvania
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I used their website to register a domain name. After registering, I began to get sales calls. On one particular call they offered me the 1 and 1 My Website package. The salesman offered a trial period and stated that it would be 19 dollars a month after the trial period and that I may cancel at any time.
Time went by and I never once used the service. I was hit with three months of 19 dollars a month, all at once and in advance ie. the next three months. The internet invoice I received claimed that I needed to call during regular business hours, all of which I was at work but I decided to try the number on my bank statement, after hours. After being on hold for about 45 minutes I was connected with a representative who explained to me that I was in a contract and could not cancel. She stated that if I did cancel, there would be an early termination fee, pro-rated towards the amount of time I had left in said contract. When I explained that I had never used the service and was not even trying to get any money back, I just wanted to stop further charges, she told me that their services were not based on usage and that if I did not pay I would be turned over to collections.
I explained that the salesman who called me, unsolicited, told me I could cancel anytime. The representative told me that she was limited on what she could do and either pay the termination fee or plan to be billed again.
I chose to terminate and was charged nearly the remainder of "contract" and sent an email explaining that all of my "services" would be stopped immediately, despite the fact I just paid for the next three months. Not that I was going to use them, but shady business none the less.
All in all, I was completely ripped off, given nothing, and threatened with collections.
This report was posted on Ripoff Report on 06/20/2013 04:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/1and1com/Chesterbrook-Pennsylvania-19087/1and1com-Scam-Artists-Lie-and-Steal-Chesterbrook-Pennsylvania-1060818. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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