ADT Protect Your Home Protect Your Home, Defender Security Protect Your Wallet and Sanity From These Clowns, Internet

There are many opinions on wireless vs hardwire. I am an installation tech and have been installing home security for years. Here's the thing, if there was an existing system, the tech could have taken it over with a new can (big brown box all the wire go to) and new key pays.  The down side to that is if the existing sensors don't work, you need to purchase new ones. If the wire running to the contacts are broke, the cost can be really expensive depending on labor. The kicker is, if all sensors are working, and at any time stop working, there is no warranty on the existing equipment. With the wireless system, all parts and equipment are are covered for as long as you are being monitored. There is also new equipment that is incompatible with hardwired systems, such as pulse or any two-way equipment. Bottom line is they both work but I have a wireless system in my house because i know it works and is more reliable. Regarding dealers, look you don't go to Ford Motor Company to buy a Ford, you go to a dealer. Same equipment, and monitored by ADT. The dealers simply put in the systems and maintain the account for the first 90 days and then ADT takes over the account. This insures that ADT is not inheriting a problem install. Dealers are more competitive and  much more apt to give discounts on equipment to retain your business. All of this, of course, is monitored and controlled by ADT as to how much equipment can be discounted or given. This helps the smaller dealers compete with the bigger dealers by leveling the playing field. Protect Your Home is ADT's largest dealer so it stands to reason they will receive more complaints. My branch alone does over 300 installs a month we have over a dozen branches in CA alone. Protect Your Home does an outstanding job with customer service and retention. Look, I'm anonymous so I have nothing to gain or loose by not telling the truth. Just do your research and educate yourself as to what type of security you need for your family. Something to consider, to properly secure your home, the cost should be 1 to 1.5% of the home value on average. Also if given the chance, never never never choose monitoring through a land-line. The benefits of using a cell unit far exceed traditional land-line option. Over 50% of the homes I visit that have been broke into, have had the phone line pulled from the D-Mark (this is where the phone line comes into the house) even though they didn't have a security system. This would have kept the unit from communicating to the security center and police.    

Ok, before I start, I work for ADT, but definitely NOT Protect Your Home... I just wanted to help you out and give you a little information... Ok, as for invoicing, ADT requires all authorized dealers of ADT to do a credit verification, dealers do not see the exact score, but are given a score level (level 1, level 2, etc) and a tracking number. To qualify for invoicing you would need to be at least at a level 5, which means you have at least a 700 credit score, and ADT will charge a $1.00 monthly processing fee to mail them a check (yes, I know this is BS). The realtor probably referred you because she/he gets paid from P.Y.H. for every referral that sign up- If your equipment was hardwired into the home (look on the doors and windows, the hardwired contacts are small) then they would have been completely compatible to any system (only wireless equipment is noncompatible to honeywell/ademco/safewatch- unless it IS honeywell/ademco/safewatch).  I would recommend calling Corporate ADT and complaining, I would also contact the FTC, if you read the Notice of Cancellation (which ADT requires to be signed!) you will see your rights... Dont let this dealer scam you and push you around! THe most it would take to refund you would be 3-5 business days, and thats only because they have to wati for money to clear to send it back.  If you ever decide to hook up your alarm system stay away from wireless equipment, its junk and its a rip off- hardwire everything possible, it will last longer and is more durable and more reliable. ALWAYS keep the control panel seperate from the keypad!! Wireless systems is something all these sales reps from adt try to push on people but they dont tell them the down side- if someone rips off a wireless keypad from the wall when they break in your entire system will go down and ADT cant see a signal (unless you buy a secondary backup control panel, which most people dont recommend/sell). Hope this helps