ADT/Defenders Security Services , Inc ADT Protect your Home, ADT Atlantic Home Security, Defenders, Inc. dba Protect Your Home Another ADT/Defenders Security Services Customer Scam report Reisterstown Maryland

 On Thursday, August 27 2015 my home was broken into. Among expensive electronics stolen, the house was completely ransacked. The police investigated and made a report. The following day I called around to local home security services. The only one that was opened on a Saturday was what I thought to be ADT, but was an affiliate company by the name of Defenders. First was told that they could install a system as early as that day. But after paying the installation fee of $104.31 they changed the date to the following Saturday. The I spoke to on the phone said that he was the manager at that location. I was told that I was getting a two thousand dollar security system installed free at no cost. And the only

other charge would be the monortering fee of $48.12 per month. On Saturday, September 5th, a technician came out to install the alarm system. The system itself seemed cheap. While installing it, he set off a false alarm. Police was dispatched to the house. As if that wasn't enough to make me wonder about his technical skills, he wanted to sat down, not to discuss items of a contract, but to sell me an upgrade for an additional $50.00 per month. I declined, and only signed a receipt for the equipment. (Not a contract). I was never given any other paperwork. After signing the receipt on a tablet, I asked him about receiving a folder, a booklet, a business card, something with information about the company

and the alarm. He left giving me nothing. I understood that I had three days to cancel, which I decided due to problems that surfaced from this company since day one. The following Monday was Labour Day. They were closed. I called on Tuesday, and request ed to cancel. First I kept getting put on hold, and transfered from person to person. I finally spoke to a person who began to bribe me with three months of free service and two $100.00 visa gift cards. I declined. I explained to him that I hadn't received a contract to validate the terms discussed by phone, which was to be a two year agreement. I also didn't receive any information, manuals for the system, that had been incorrectly installed,and the

equipment was faulty. I experienced opening my back door due to setting off the alarm. I was told that another technician would be sent out to fix any problems. However, my request to cancel was never honered. When I called to speak to a manager, I was put on hold without anyone returning to the phone. I was hung up on, and the second technician sat off another false alarm. The real trouble I experienced had just started. My bank account was overdraft because the ADT business had made an unauthorized withdrawal from my account for another $95.21 charge that was never mentioned or explained. I then received two $50.00 false alarm citations from the city of Baltimore, caused by each technician. Upon

filing a complaint with the Better Business Bureau, I did receive the two hundred dollar visa cards in the mail which they had already recharged in their statement. I also had to pay a $35.00 overdraft fee to my bank. Because of my complaint being in dispute, I began receiving robocalls from 7:00 am to around 8:00pm, each day. As months went by, the ADT advocates at the Indianapolis main office was relentlessly insisted that I was at fault, despite any fact, information or evidence I presented. By receiving a copy of my rebuttals submitted to them by the Better Business Bureau, and later the Consumer Protection Agency in their city, they manipulated information I had written, to use against me. Some time

during December, I received an anonymous envelope from ADT/Defender of a contract that was printed out with the handwriting of another person. That could undeniably be shown as completely different as compared to mine. Although I included this as evidence, in February of 2016, the Consumer Protection Agency advocate who were supposed to be assigned on my behalf ruled against my complaint, stating that I should pay ADT $1251.32 immediately. She had decided in favor of this company without considering, or reviewing the information, facts or evidence of my complaint. Instead, ADT and their affiliates continue to bribe, misinform, and misrepresent people. Through willful antics, they fail to fulfill

their obligations as trustworthy and reliable. The company clearly defies state and federal laws. They also seem to have a foolproof system to avoid being repremanded or cited for scams.