- Report: #1036048
Report - Rebuttal - Arbitrate
Complaint Review: ADT Security Services
ADT Security Services14200 East Exposition Avenue Aurora CO 80012-2512 Aurora, Colorado United States of America
ADT Security Services ADT Security Fraudently Charged Early Termination Fee not in contract Aurora, Colorado
*Consumer Comment: Calendar malfunction?
*UPDATE Employee: ADT Customer Relations
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We had ADT installed in my apartment home Aug 26 2010 and signed a 3 year contract. In April 2011 we moved to a town home rental and had ADT equipment and monitoring service transferred to our new address and had service with them until Feb 30, 2013.
We just purchased a home in Jan 2013 and cancelled adt service Feb 2013. however, adt has continued to charge me monthly monitoring. when i called them to address this issue, i was informed that by transferring the service in the move in April 2011 i renewed my contract and the start date became April 2011 and not august 2010 and that i owe them a $385 termination fee. no where in the contract that i signed the on Aug 2010 or April 2011 for the transfer of service does it state this.
fortunately i kept all of the documentation. ADT is a CROOOOOOK! and will do anything to get your money.
This report was posted on Ripoff Report on 03/19/2013 10:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/ADT-Security-Services/Aurora-Colorado-80012/ADT-Security-Services-ADT-Security-Fraudently-Charged-Early-Termination-Fee-not-in-contrac-1036048. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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