• Report: #393777

Complaint Review: ASF International And Nipomo World Gym

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  • Submitted: Fri, November 21, 2008
  • Updated: Mon, December 29, 2008

  • Reported By:Nipomo California
ASF International And Nipomo World Gym
505 Sandydale Drive Nipomo, California U.S.A.

ASF International And Nipomo World Gym The company keeps billing us even though we've tried numerous times to cancel the contract. Nipomonipomo California

*UPDATE Employee: Issue Resolved

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First, let me say - this is a HORRIBLE gym - the worst experience we've ever had at a gym and we've belonged to many. They are ignorant of how to treat customers and they make it very difficult to end your contract even after it has technically expired.

We signed for a 2 year contract which of course was only used 4 or 5 times. We dutifully paid our monthly fee for 2 years. At the end of the 2 years, we called to cancel the contract. From that point on the customer service, and management at the gym and at ASF the billing company have been rude, not helpful and seemingly unwilling to let go of our our money!

So we were informed of a 30 day period to cancel, that we could email our request. Okay, so now we pay another month for an used service... Anyway, we did what they requested and emailed the cancellation and paid our final payment. So we thought. Then we get another bill in the mail still charging us for the monthly fee plus a "manual draft" fee. WHAT?? We just want the thing canceled.

So again, we contact customer service both at the gym and at the ASF and they are no help. We are still fighting to get the contract canceled and for them to shop charge us false, made up fees.

Seriously, buyer beware. Don't sign up with a World Gym anywhere, because their billing is done by ASF, who is an extremely dishonest company.

Nipomo, California

This report was posted on Ripoff Report on 11/21/2008 04:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/ASF-International-And-Nipomo-World-Gym/Nipomo-California-93444/ASF-International-And-Nipomo-World-Gym-The-company-keeps-billing-us-even-though-weve-trie-393777. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Issue Resolved

AUTHOR: Chris - (U.S.A.)

I would really like to know if Stephanie was able to get her issue resolved. If she gave a 30-day notice, there is not any reason why she should be billed for more than what she would have been due within that 30 days.

Chris Peterson
Customer Relations Manager
ASF International
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