- Report: #354596
Report - Rebuttal - Arbitrate
Complaint Review: ASF International
ASF International640 Plaza Dr # 300 Highlands Ranch, Colorado U.S.A.
ASF International How I got my contract cancelled & my money back Highlands Ranch, Colorado
*Consumer Comment: Trying to cancel my membership with Knuckle Up Fitness... HELP
*UPDATE Employee: Cancelled
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I received a letter from ASF International in April 2008 stating that they needed a letter from my doctor on letterhead in order to cancel the contract. I received a letter stating that I was injured in Sept. 2007 and was still undergoing treatment and that I could not participate in Jiu Jitsu classes. ASF repeatedly rejected this letter because it did not contain the phrases "permanently disabled" and "45 days." ASF continued to bill me a monthly fee.
I filed a complaint with the Denver Better Business Bureau (denver.bbb.org), of which ASF is a member (in good standing, if you can believe that). In response that that complaint, ASF sent me a letter stating that my contract was cancelled and that I had no further financial obligation. I also sent a letter to the CEO of Knuckle Up Fitness. This letter was referred to Knuckle Up's general counsel, who contacted me and arranged for reimbursement of all monthly fees paid since ASF received my initial cancellation request. I spoke with the general counsel yesterday and expect to receive a check in a few days.
I recommend that people having trouble dealing with ASF contact the gym they originally signed a contract with and ask for the name and contact information for their general counsel and file a complaint with the Denver BBB.
This report was posted on Ripoff Report on 07/23/2008 08:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/ASF-International/Highlands-Ranch-Colorado-80129/ASF-International-How-I-got-my-contract-cancelled-my-money-back-Highlands-Ranch-Colorad-354596. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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