On November 11, 2012 I ordered a bundled service for Direct TV , phone, and service for my home (((REDACTED))) in
Cypress,California. I upgraded my AT&T internet and subsequently, my AT&T telephone landline was cut off. After many calls to operators, technicians, even driving to the retail AT&Tstore in Westminster, California for further help. I explained to every agent, technician that my landline was not to be turned off. It took eight days to make my situation understood. By this time I had purchased a VOIP apparatus for a dead landline.
Waiting three days, on the 27th of November I had gone through all the repair numbers at AT&T for repairs/technician and in desperation I drove up to the retail store in Westminster, California and told the manager my problem and waited in line for a salesperson Gabe to assist me further . Gabe took a look at the paperwork from At&T/Direct TV and I explained that I wanted my landline connected.
However, (though selective hearing is problematic at the store) he offered me afree apparatus for use: a VOIP system.
The wireless VOIP performed poorly as I was unable to connect to my neighbors home in Cypress nor to make calls in a normal fashion.
Further, Gabe asked me for my social security number and entered it into an AT&T database and said the VOIP was now ($10.07) ten dollars and seven cents ! Why does AT&T need this information if the customer pays in cash? I paid cash and throught this procedure strange (more disappointing was a complete loss of time and having to drive back - return it) . I was charged with a restocking fee of twenty four dollars and ninety-three cents ($24.93). Gabe later said it wasnt for a restocking fee but that it was a tax assessment!
I am dismayed with the lack of ethics from AT&T employees.
I would like to have my money back for having been sold an unnecessary device.
Having used public utilities services here in California for the past forty-five years, this is a new low level of
downgrading services for the public at large.