- Report: #981292
Report - Rebuttal - Arbitrate
Complaint Review: ATT telecommunications
ATT telecommunications16496 Beach Blvd. Westminster, California United States of America
ATT telecommunications AT&T phone sold me VOIP I didn't need and then charged me restocking fee for return Westminster, California
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Cypress,California. I upgraded my AT&T internet and subsequently, my AT&T telephone landline was cut off. After many calls to operators, technicians, even driving to the retail AT&Tstore in Westminster, California for further help. I explained to every agent, technician that my landline was not to be turned off. It took eight days to make my situation understood. By this time I had purchased a VOIP apparatus for a dead landline.
Waiting three days, on the 27th of November I had gone through all the repair numbers at AT&T for repairs/technician and in desperation I drove up to the retail store in Westminster, California and told the manager my problem and waited in line for a salesperson Gabe to assist me further . Gabe took a look at the paperwork from At&T/Direct TV and I explained that I wanted my landline connected.
However, (though selective hearing is problematic at the store) he offered me afree apparatus for use: a VOIP system.
The wireless VOIP performed poorly as I was unable to connect to my neighbors home in Cypress nor to make calls in a normal fashion.
Further, Gabe asked me for my social security number and entered it into an AT&T database and said the VOIP was now ($10.07) ten dollars and seven cents ! Why does AT&T need this information if the customer pays in cash? I paid cash and throught this procedure strange (more disappointing was a complete loss of time and having to drive back - return it) . I was charged with a restocking fee of twenty four dollars and ninety-three cents ($24.93). Gabe later said it wasnt for a restocking fee but that it was a tax assessment!
I am dismayed with the lack of ethics from AT&T employees.
I would like to have my money back for having been sold an unnecessary device.
Having used public utilities services here in California for the past forty-five years, this is a new low level of
downgrading services for the public at large.
This report was posted on Ripoff Report on 12/12/2012 08:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/ATT-telecommunications/Westminster-California-92683/ATT-telecommunications-ATT-phone-sold-me-VOIP-I-didnt-need-and-then-charged-me-restockin-981292. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.