Report: #981292

Complaint Review: ATT telecommunications

  • Submitted: Wed, December 12, 2012
  • Updated: Wed, December 12, 2012
  • Reported By: julie7 — Cypress California United States of America
  • ATT telecommunications
    16496 Beach Blvd.
    Westminster, California
    United States of America

ATT telecommunications AT&T phone sold me VOIP I didn't need and then charged me restocking fee for return Westminster, California

Show customers why they should trust your business over your competitors...

On November 11, 2012  I ordered a bundled service for Direct TV , phone, and service for my home (((REDACTED))) in
Cypress,California.   I upgraded my AT&T internet and subsequently, my AT&T telephone landline was cut off.  After many calls to operators, technicians, even driving to the retail AT&Tstore in Westminster, California  for further help.  I explained to every agent, technician that my landline was not to be turned off.  It took eight days to make my situation understood. By this time I had purchased a VOIP apparatus for a dead landline.

Waiting three days, on the 27th of November I had gone through all the repair numbers at AT&T for repairs/technician and in desperation I drove up to the retail store in Westminster, California and told the manager my problem and waited in line for a salesperson Gabe to assist me further .  Gabe took a look at the paperwork from At&T/Direct TV and I explained that I wanted my landline connected.

However, (though selective hearing is problematic at the store) he offered me afree apparatus for use:  a  VOIP system.  
The wireless VOIP performed poorly as I was unable to connect to my neighbors home in Cypress nor to make calls in a normal fashion. 

Further, Gabe asked me for my social security number and entered it into an AT&T database and said  the VOIP was now ($10.07) ten dollars and seven cents ! Why does AT&T need this information if the customer pays in cash? I paid cash and throught this procedure strange  (more disappointing was a complete loss of time and having to drive back - return it) .  I was charged with a restocking fee of twenty four dollars and ninety-three cents ($24.93).  Gabe later said it wasnt for a restocking fee but that it was a tax assessment! 

I am dismayed with the lack of  ethics from AT&T  employees.

I would like to have my money back for having been sold an unnecessary device.

Having used public utilities services here in California for the past forty-five years, this is a new low  level  of 
downgrading services for the public at large.   

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This report was posted on Ripoff Report on 12/12/2012 08:12 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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