• Report: #436704

Complaint Review: Acai Berry/bromalite Panalabs

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  • Submitted: Mon, March 23, 2009
  • Updated: Wed, March 25, 2009

  • Reported By:dallas Georgia
Acai Berry/bromalite Panalabs Internet U.S.A.

Acai Berry/bromalite Panalabs unauthorized charges, rip off, thieves Internet

*UPDATE Employee: Please Contact Us So We Can Clear Up This Account

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I went to the Acai-Slim site from My space website, linked through thinking it was legit. I saw that we received a 30 day free sample so I thought why not. I had to pay shipping which was fair since I was getting to try their product. The only question I had was how much it was and wasn't sure but I was sure they would send me information with the product. I also saw Bromalite digestive supplements and saw that they complimented each other. So I ordered that as well.

I received the products separately in packages with no labeling and no receipt inside. Immediately I thought something was up luckily I got my bank statement the same day and was shocked that I had been charged around $80 each bottle. I called and asked that I would not be receive this anymore and was refunded some of my money. I thought it was a done deal.

After checking my bank statement the following month to be sure the charges for acai berry/bromalite had stopped, I realized they linked me up to the 'Fit-Factory' which I did not want and had never heard of they refunded my that money. I then went back and re-checked my bank statements to find that I had been charged the $29.95 3 times. I didn't look that closely earlier because I did not know they existed. They refunded 2 of the charges, but refused the other. I have paid out over $380.00 for these "free products", some has been refunded but over $100 still has not.

So now every month I will have to examine my bank statement for theif until we get this eliminated.

Please investigate this company Panalabs, the manufacturer of these products Bromalite and Acai-Slim. This is a scam and should be eliminated from the market as well as shut down.

dallas, Georgia

This report was posted on Ripoff Report on 03/23/2009 09:22 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Please Contact Us So We Can Clear Up This Account

AUTHOR: Conniea78 - (U.S.A.)

Hello my name is Falon. I'm the customer service manager for Bromalite's Customer Service Department. I noticed your complaint and wanted you to know if you have any concerns or problems to please contact me directly. My email is or if you call our customer service line 1-866-897-0663. I would be more than happy to take care of anything that I can for you. Our hours are Monday thru Friday 8am-5:30pm MST. If you call the customer service line any of the representatives are willing and able to assist you. Thank you for your time and have a great day.
Falon, CSM
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