- Report: #514525
Report - Rebuttal - Arbitrate
Complaint Review: AcaiBurn ,Wu-Yi Source
AcaiBurn ,Wu-Yi SourceInternet United Kingdom
AcaiBurn ,Wu-Yi Source acaiburn Wu-yi Not Free Leeds, United Kingdom, Internet
*UPDATE Employee: Hello,
It took me a while to think what on earth have I bought? I rang the bank who stopped my card, and have passed on the info to the fraud squad. They issued me with a new card .. only to find when I had to activate my new card that another transaction for 1.87 plus the 1.50 with a ref to elitepack 8663962729cy had been taken
, I still had no clue what it was that I had been charged for, but knew I had not bought anything in Dollars As I live in the uk and not been on holiday
I was told by the bank that I should go into my branch and ask for a non fraudulent claim form.! They also told me effectivley that I gave them my details so it was my fault! I asked if she had any idea who was taking the money when she rattled off a long list of fraudulent traders including wuyi and acaiburn thats when the penny dropped!
This must have been going on from about may 2009 as the woman the bank traced transactions from then , I will be going into the branch on monday and looking into it as it was small amounts I did not notice it.
I had ordered the tea after tasting it at my moms, it was the best tea I had tasted very refreshing. I remember mom saying that they had sent her another lot without ordering it and charging her, She called them, they told her she could keep the tea and would not be charged again.
I sent an email to them saying I do not wish to recieve any more orders and charges. That must have been way back in may or june.
I looked in my email archives but not found that email.
I Have warned mom and told her she must also look at her bank statements..
I have been trying to find contact info and not able to get further than the web page..
I do hope that will be the end of the charges, with my new card and that the second charge that was taken from my account was made before I reported the problem.
I will update after speaking with the fraud squad.
This report was posted on Ripoff Report on 10/25/2009 03:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/AcaiBurn-Wu-Yi-Source/internet/AcaiBurn-Wu-Yi-Source-acaiburn-Wu-yi-Not-Free-Leeds-United-Kingdom-Internet-514525. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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