• Report: #514525

Complaint Review: AcaiBurn ,Wu-Yi Source

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  • Submitted: Sun, October 25, 2009
  • Updated: Tue, October 27, 2009

  • Reported By: Astunner — Internet United Kingdom
AcaiBurn ,Wu-Yi Source
Internet United Kingdom

AcaiBurn ,Wu-Yi Source acaiburn Wu-yi Not Free Leeds, United Kingdom, Internet

*UPDATE Employee: Hello,

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I have only just  noticed   on my  bank statement ,october 2009 the odd  amounts of money 4.42 plus a card charge of 1.50 .. ref ezykit 8664371621cy
It took  me  a  while  to  think what  on  earth  have  I  bought?  I rang  the  bank who stopped my card, and have  passed on  the  info  to the  fraud squad.    They issued  me  with  a  new  card .. only to  find when  I  had  to  activate  my  new  card  that  another transaction  for  1.87 plus the 1.50 with a ref to elitepack 8663962729cy  had  been  taken

, I  still  had  no  clue what it  was that  I  had  been  charged  for, but  knew  I  had  not  bought  anything in Dollars As  I  live  in  the  uk  and  not  been  on  holiday


I was  told  by  the  bank  that I  should go into  my  branch  and  ask  for  a  non  fraudulent claim form.! They  also  told  me effectivley that  I gave  them  my  details so it  was  my  fault! I  asked  if  she  had  any  idea  who was  taking  the  money when  she  rattled  off  a long  list  of  fraudulent traders including wuyi and  acaiburn thats  when  the  penny  dropped!  


This  must  have  been  going  on  from  about  may 2009   as  the woman   the  bank traced transactions from  then , I will be going  into the  branch  on monday and looking  into it as  it  was  small amounts I did not  notice  it.


I had  ordered  the  tea after  tasting  it  at my  moms, it  was  the  best  tea I  had  tasted very  refreshing.  I remember mom  saying  that  they  had  sent  her another  lot without ordering it and  charging  her, She  called  them, they  told  her  she  could  keep  the  tea  and  would  not  be  charged  again.



I sent  an  email to  them saying  I do not wish  to recieve any more orders and charges.  That  must  have  been  way  back  in  may or  june.
I looked  in  my  email  archives but  not  found  that email.


I Have warned  mom   and  told  her  she  must  also look  at  her bank statements..
I  have  been  trying  to  find contact info and  not  able to  get further  than  the  web page..
I do hope that will be  the  end of  the  charges, with  my  new card and that the  second charge that was  taken from my account was  made  before  I reported the problem.


I will  update after  speaking  with the  fraud squad.


This report was posted on Ripoff Report on 10/25/2009 03:57 AM and is a permanent record located here: http://www.ripoffreport.com/r/AcaiBurn-Wu-Yi-Source/internet/AcaiBurn-Wu-Yi-Source-acaiburn-Wu-yi-Not-Free-Leeds-United-Kingdom-Internet-514525. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: ERNIE GEMELARO - (USA)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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