Complaint Review: AcaiBurn ,Wu-Yi Source - Leeds Internet
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- Author Not Confirmed
- AcaiBurn ,Wu-Yi Source Internet United Kingdom
- Phone:
- Web: http://www.easyweightlosstea.com/in...
- Category: Weightloss Programs
AcaiBurn ,Wu-Yi Source acaiburn Wu-yi Not Free Leeds, United Kingdom, Internet
*UPDATE Employee: Hello,
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It took me a while to think what on earth have I bought? I rang the bank who stopped my card, and have passed on the info to the fraud squad. They issued me with a new card .. only to find when I had to activate my new card that another transaction for 1.87 plus the 1.50 with a ref to elitepack 8663962729cy had been taken
, I still had no clue what it was that I had been charged for, but knew I had not bought anything in Dollars As I live in the uk and not been on holiday
I was told by the bank that I should go into my branch and ask for a non fraudulent claim form.! They also told me effectivley that I gave them my details so it was my fault! I asked if she had any idea who was taking the money when she rattled off a long list of fraudulent traders including wuyi and acaiburn thats when the penny dropped!
This must have been going on from about may 2009 as the woman the bank traced transactions from then , I will be going into the branch on monday and looking into it as it was small amounts I did not notice it.
I had ordered the tea after tasting it at my moms, it was the best tea I had tasted very refreshing. I remember mom saying that they had sent her another lot without ordering it and charging her, She called them, they told her she could keep the tea and would not be charged again.
I sent an email to them saying I do not wish to recieve any more orders and charges. That must have been way back in may or june.
I looked in my email archives but not found that email.
I Have warned mom and told her she must also look at her bank statements..
I have been trying to find contact info and not able to get further than the web page..
I do hope that will be the end of the charges, with my new card and that the second charge that was taken from my account was made before I reported the problem.
I will update after speaking with the fraud squad.
This report was posted on Ripoff Report on 10/25/2009 03:57 AM and is a permanent record located here: https://www.ripoffreport.com/reports/acaiburn-wu-yi-source/internet/acaiburn-wu-yi-source-acaiburn-wu-yi-not-free-leeds-united-kingdom-internet-514525. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Hello,
AUTHOR: ERNIE GEMELARO - (USA)
SUBMITTED: Tuesday, October 27, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 or visit our 24/7 live help at https://www.acaiburnpremium.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
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