• Report: #99332

Complaint Review: Access USA MyUS.com Eric Baird, Joy Rivera

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  • Submitted: Sat, July 17, 2004
  • Updated: Thu, January 20, 2005

  • Reported By:Sarasota Florida
Access USA MyUS.com Eric Baird, Joy Rivera
1899 60th Pl. Bradenton, Florida U.S.A.

Access USA MyUS.com Eric Baird Joy Rivera ripoff fraud lying deceptive advertising Bradenton Florida

*UPDATE Employee: Access USA - www.myUS.com

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I signed up with this company to have my mail forwarded every week. However, they only forwarded mail once a month. Then they sent the mail to Europe and 2-3 months later I would get my mail from Switzerland, Netherlands or other European countries back to me. It takes 2 weeks via USPS, but they say they are unable to use the regular postal service to forward mail.

Yeah, right. They have fees for every little thing they do. Like adding a second name to your account is $20 But just because you add a second name does not mean it will be OK. I had several names on my account and several times was asked by Joy Rivera if that was a new name. I asked if packages are forwarded via USP, they said yes. However, the first package was sent FedEx which cost a lot of money!

The delays in forwarding my mail got bigger and bigger and when I complained they simply returned all my mail and canceled my service without telling me. I had to ask again to find out what was happening. Then Eric Baird gives me this stuff about the policies that they can cancel anyone any time. That's nice, especially if you just cancel people who have valid complaints. My service was paid for a full year and to this day I have not seen a refund of the un-used time, not to mention the extra costs and losses due to returned mail. This is a very bad company, very unreliable, lots of mess-ups, dishonest and unethical. They don't even come close to what their website promises.

Houston, Texas

This report was posted on Ripoff Report on 07/17/2004 12:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Access-USA-MyUScom-Eric-Baird-Joy-Rivera/Bradenton-Florida-34243-5036/Access-USA-MyUScom-Eric-Baird-Joy-Rivera-ripoff-fraud-lying-deceptive-advertising-Bradent-99332. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Access USA - www.myUS.com

AUTHOR: Sing - (U.S.A.)

We currently have over 6000 satisfied customers and this is the first complaint that has been filed against us because one of our customers was not willing to resolve his problem. Due to the increasing amount of new members Access USA receives each day, we had no choice but to move to a bigger location.

Yes, we did skip 1 or 2 shipments that were scheduled to ship once a week which was our fault, but this was due to our transition. We were willing to work with Daniel, but he did not give us a change to resolve his problem. Instead of finding a solution to his problem, he threatened to blackmail our company if we didn't pay him $5,000. Access USA does not take kindly to blackmail, so Daniel's membership was canceled. After canceling his membership, we did offer to send him his last shipment to him free of charge, but he was not willing to accept his last shipment.

Since we have moved to our new location in Bradenton, we have made many changes and improvements. We have added more personnel to our customer service department as well as our shipping department. Adding more personnel to our shipping department has improved our shipping time, plus we have acquired a new shipping program that has decreased the amount of shipping mistakes down to a minimum. Our website has also improved. Access USA members now have more control over his/her account by being able to request shipments online, view shipment history, view invoices, view packages received in his/her mailbox, update personal profile, and many other features.
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