Agero Cross Country Agero is not paying service providers as agreed in contract medford Maine

  I don't understand why they change everybody's invoices that's not right

I have had the same issues.  I have to submit calls to them twice to get paid the proper amount.  It's a HUGE waste of time and resources.  We also haven't been getting paid GOA's at all the last couple months because "Call was cancelled after ETA Expiration", which is impossible to avoid because it takes a half hour to an hour of sitting on hold to get someone on the phone.  Their milage system is terrible and is way off.  I even submit map links that show milage when I submit the calls and they STILL don't bill them properly.  The area representative doesn't have much to say about it.  They're not very helpful at all.  And heaven forbid should you not get a call submitted within the time frame.  Like if you miss a call somehow and it goes unnoticed even though you did the work they won't pay you.  It's RIDICULOUS.  If we all ran our towing companies this way we'd all be out of business, guaranteed. 

We thought the last guy was bad.  This new KID is the biggest j***a**.  I have yet to get a call back.  I am a service provider in PA.

This company has no loyalty, no customer service, and are thieves at the end of the day.  Do yourself a favor and do not deal with this brand.

I have contacted your company a number of times. you know what i get in return, nothing! either dean is away or phone calls are not returned. hell billing is so out of wack and our contract was never fixed from the last time i talk to you managers. mind you this problem hasnt been fixed since dec 2013. everytime we are told it was fixed, guess what no it is not fixed again.

Agero values our relationships with our Service Providers and we strive to make it the best partnership possible. We see that you have had a negative experience and we would like to address this issue personally.  Please email us at CustomerSupport@agero.com, with your contact information and we will have our Director of Network Management get in touch with you.

Agero values our relationships with our Service Providers and we strive to make it the best partnership possible. We see that you have had a negative experience and we would like to address this issue personally.  Please email us at CustomerSupport@agero.com, with your contact information and we will have our Director of Network Management get in touch with you.

I believe many other towing companies should get in contact with each other about this Agero company. I notice now Agero is collecting the overage charges for mileage now and we only get the rate that our contract states. That is were Agero went over board. We the towing companies are to collect the overage at our normal rate after the member goes beyond there coverage limit. Agero is cheating us out of money now big time, and yes we do have the same rep as you. All I can tell you is that other towing companies better pay more attention to there billing, cause Agero is out there to screw everyone.

We are a light duty service provider in the state of Ohio.  I noticed you are from PA so you must have the same Performance Manager as we do.... Dean Pennington.  Since this individual has taken over PA and Ohio, it has been a disaster.  I have noticed problems with billling, new policies that didn't exist before that serve only their side, and a general disregard for us as a high performing service provider.

I am not sure what needs to be done with this company.  They are really in bed with this fly by night operations that carry no insurance, workers comp, and don't pay payroll taxes... specifically Inman's Auto Rescue and Reliable Roadside.

We need to rally the towing companies to band together to go against this Giant.