American Safety Council, Americansafetycouncil.com, ADI School, Adischool.com, Safe Motorist.Com Don't depend on them for traffic school. Their poor quality control and lack of customer service could keep you from completing course. Orlanda Florida

I apologize you had such a difficult time with the course. Please know we have addressed the security question issue by replacing the technology so students will no longer have to rely on information we cannot control. Regardless, you should not have received a response in that manner.

Also, please know the person responding as "Robert M." is not an employee, nor was paid to post rebuttals to reviews about us. The best we can tell is he was an over-zealous customer that while he may have had good intentions, went about it poorly and thereby made the company look as if we were posing as consumers to defend ourselves.

If you get a chance, send your complaint or experience to our review page where a quality assurance officer will review it and get back to you: http://www.americansafetycouncil.com/reviews.html

Unfortunately I believe they have company insiders posting rebuttals to complaints. I don't understand why somebody who was happy with the course would go on www.ripoffreport.com and defend a company they have no affiliation with. I suggest everyone to go to a DMV approved 5 hour defensive driving course and avoid using this website. Their online course takes an average of 10 hours as stated by the call representative. Also the website has a habit of locking you out of the course and still charging you the money. So no certificate and your out the 25-50$ you spent. Avoid at all costs. It is now my job to make sure no one else gets screwed over out of their time and money by using this shady course. 

Please give correct information when complaining about something!

First of all, the security questions are entered into the system by the Texas DMV NOT the company. Second of all, did you ever stop and think that there is more than one person with your name? This happened to me as well and they were kind enough to explain that with the Texas DMV, a lot of their information is either not up to date or could belong to someone else who shares the same first and last name. I had no problem with that as they unlocked my course several times without question.

Also, the company doesn't work directly with the DMV. They are merely allowed to provide the course since they are approved and accredited by the state. So when they said they couldn't change the answers they were correct.

Reporting it to the BBB won't help you. Smart people read things before signing up. If you would have read through the student agreement contract like I did, you would've noticed that it's pointless to report to the BBB. It's like signing a contract when you're buying a home. I'm sure you're not going to just sign every page without reading the fine print right?