- Report: #42753
Report - Rebuttal - Arbitrate
Complaint Review: Ascentive
Ascentive201 Spring Garden St Suite 400 Philadelphia, Pennsylvania U.S.A.
Ascentive misrepresent software costs Philadelphia Pennsylvania
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The company features a "FREE" 30-day trial period, however, they force you to pay for it up front with a credit card.
The software did not increase my Internet speed by even 3%. I requested they cancel membership on the 30th day, and was told it was too late. The emails I received from Ascentive were ridiculously unprofessional, arrogant, and uninformative. It took several attempts before the finally referred me to a completely separate webpage where they had all the fine print.
I reported them to the Better Business Bureau (I would highly recommend everyone do that) and they were forced to respond professionally. However, they still refuse to refund the $39.95 for their worthless software.
This report was posted on Ripoff Report on 01/24/2003 09:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ascentive/Philadelphia-Pennsylvania-19123/Ascentive-misrepresent-software-costs-Philadelphia-Pennsylvania-42753. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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