On January 9, 2007 my 1999 Expedition's engine blew in Brentwood. We decided to take my SUV to the nearest auto shop, which was Auto Advantage. We were told that the Expedition needed a new engine and the quote was $5,000.00. We agreed to that and work got underway on the SUV.
After taking an entire month to finish the job, we went to go pick up our Expedition with our $5,000.00 in hand. Once we got to the shop, the owner informed us that the bill was now $8,000.00 and he was going to begin charging $25 a day storage charges until we picked our vehicle up. We told them that it would take a week or two before we could come up with the rest of the money.
While we were desperately trying to come up with the money, we started noticing that our Expedition was being drove around town. The owner of the shop was letting his daughter drive our car without our knowledge.
Not long after we witnessed that, the owner called us and informed us that he had put a mechanics lean against our car and the title was being switched over to his name. I was only 18 years old and I worked so hard to make all my payments on the car on time and this news devastated me.
After fussing with the owner for too long, my father and I decided to go ahead and get me another car that would be more dependable and forget about this awful experience. I was able to come up with a small down payment and get a new car the following week. I went back to Auto Advantage for the last time that week to get my possesions out of the Expedition.
While I was there, the owner's daughter had the nerve to tell me that the Expedition drives great and while they had it at their shop she drove it to pick up her friend. I also had to argue with the owner at Auto Advantage to get my tags off the car. He didn't want to return the tags to me. I'm guessing that he wanted the tags to stay on the Expedition so he could still drive the car while it was being covered under my insurance.
If that wasn't enough, I also noticed that my SUV was in awful condition when I went to get my possesions out of it. They had completely torn my car apart and had no respect for it what so ever. There was ciggarette burns in the seats and the crome caps that were on the rims had all fallen on.
While the Expedition was in my possesion, I took such great care of the interior and exterior of the SUV, so seeing it in this way really broke my heart. They had absolutly no respect for something that meant so much to me.
If you are having a problem with your vehicle, please do not take your car to Auto Advantage. They are dishonest and have extremely bad business ethics. I would hate to see what happened to me and my Expediton happen to someone else. Stay away from Auto Advantage in Brentwood, TN!