- Report: #102548
Report - Rebuttal - Arbitrate
Complaint Review: Auto Zone - Jacksonville, Illinois
Auto Zone - Jacksonville, IllinoisMorton Ave. Jacksonville, Illinois Jacksonville, Illinois U.S.A.
Auto Zone In Jacksonville, Illinois sold high dollar unnecessary item/refused exchange and refund of check . No policy posted! Jacksonville Illinois
*UPDATE EX-employee responds: Your brother mislead you.
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He returned with me to Auto Zone immediately to exchange them for a cheaper but adequate spark plug for my van. The employee who sold me the plugs was unavailable so we requested to speak with the manager. He notified us we could purchase the other plugs but he could not refund the difference because they had a policy where no purchases with checks could be refunded before a 7 day period. I told the manager of the deceptive practice his employee had used on me for the purchase of the plugs that weren't necessary and he simply informed me that was too bad and to come back in seven days.
I asked where the check policy was posted and it wasn't. Had it been I would have used my debit card. The less costly plugs would have been half the price of those I purchased. I want a policy posted and in view for patrons concerning their checks purchases, and options made available for informed purchases to both sexes.
I also want the cheaper but adequate plugs for my van with a difference refund now so I can have a safe mode of transportation today not in a week!
This report was posted on Ripoff Report on 08/07/2004 08:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/Auto-Zone-Jacksonville-Illinois/Jacksonville-Illinois-62650/Auto-Zone-In-Jacksonville-Illinois-sold-high-dollar-unnecessary-itemrefused-exchange-and-102548. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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