• Report: #347147

Complaint Review: BEHR Stain

  • Submitted: Thu, July 03, 2008
  • Updated: Mon, July 04, 2011

  • Reported By:Johnstown Pennsylvania
BEHR Stain
www.behr.com Nationwide U.S.A.

BEHR Stain REFUSES TO STAND BEHIND THEIR PRODUCTS Purchased In Johnstown Pennsylvania

*General Comment: BEHR WET LOOK CEMENT SEALER

*Consumer Comment: BEHR Stains-BEHR Company: A Contractor's Opinion

*Consumer Comment: BEHR Stains-BEHR Company: A Contractor's Opinion

*UPDATE EX-employee responds: BEHR isn't all bad.

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Purchased 10 gallons of Behr Premium stain for my deck. Applied it per the insturctions, as I have done in the past. This is a large deck and I had to pay a friend to help me, additional money.

I contacted the company and provided them with distinct details and pix of the stain on the deck, which didn't hold at all. There answer was to have me buy hundreds of dollars worth of additional Behr products...then, they would reimburse me the ORIGINAL amount only.

Why would I buy more of this product that was obviously a bad batch. Plus, I'm out the amount of money I paid for the help. NEVER buy BEHR products.

Janice
Johnstown, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 07/03/2008 10:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/BEHR-Stain/nationwide/BEHR-Stain-REFUSES-TO-STAND-BEHIND-THEIR-PRODUCTS-Purchased-In-Johnstown-Pennsylvania-347147. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

BEHR WET LOOK CEMENT SEALER

AUTHOR: Stevo_animal - (United States of America)

USED THIS PRODUCT AND FOLLOWED ALL DIRECTIONS APPLIED IT TO MY NEWLY STAINED CEMENT AND 90 PERCENT OF IT IS COVERED WITH A MILKY FILM ON IT. THIS CRAP NEVER DRIED TO A CLEAR FINISH LIKE THE DIRECTIONS SAID IT WOULD. THE CEMENT IS COMPLETELY RUINED. I THINK THE BEHR COMPANY SHOULD BE HELD ACCOUNTABLE FOR THIS. 
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#2 Consumer Comment

BEHR Stains-BEHR Company: A Contractor's Opinion

AUTHOR: A2z - (U.S.A.)

"....See a bear in the woods, wait then run... see a Behr in Home Depot, just run..." Any contractor will tell you the same thing. Behr paints and stains have had poor results for years but have recently fallen even further due to product changes.

As a contractor for many years, I have used numerous paints and stains according to a clients preferences but the one product that I now refuse to use completely is Behr. This has not always been the case but most every issue I have ever had as one common thread, Behr. In particular their semi-transparent deck stain/waterproofers but numerous issues with their paints.

Behr, the company, has lost any good standing with most all legitimate contractors and multitudes of homeowners. Behr, has never consistently been #1 despite their marketing claims and the NAD recently cited them for using misleading, obsolete and false data used to support their claim as the #1 product in the industry and requested that Home Depot stop advertising that as a fact. Last year, Consumer Report finally announced that Behr no longer held any top ranked spot and stated that they had requested for years that Behr and Home Depot stop stating that they were #1 based on CR, which was a complete falsehood, as other brands repeatedly outperformed the Behr line.

Behr products, consistently fail in some way, that is why most contractors won't use them. Behr paints, do not adhere well, fade, take longer to apply and commonly peel and bubble, etc. Behr deck products, are the worst, they do not apply evenly, remain tacky for weeks, they peel and flake after a few months, cause water-spotting, and have to be redone with a year in almost all cases.

And to the ex-employee who worked at Behr for a few months, I would suggest that you go stain a few decks and paint a few projects with Behr before you put yourself out there to back them up. Behr has been involved in some of the biggest paint/stain lawsuits to date, they were accused of lying to cover up data regarding molds and toxins while they were being sued, they have been accused of false-advertising repeatedly, they rarely back up their unrealistic warranty, and their products are some of the worst performers on the market. They only thing Behr has going for it is that Home Depot promotes them as their primary paint and stain line.

To anyone paying attention, Behr is a "ripoff" if there ever was one.
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#3 Consumer Comment

BEHR Stains-BEHR Company: A Contractor's Opinion

AUTHOR: A2z - (U.S.A.)

"....See a bear in the woods, wait then run... see a Behr in Home Depot, just run..." Any contractor will tell you the same thing. Behr paints and stains have had poor results for years but have recently fallen even further due to product changes.

As a contractor for many years, I have used numerous paints and stains according to a clients preferences but the one product that I now refuse to use completely is Behr. This has not always been the case but most every issue I have ever had as one common thread, Behr. In particular their semi-transparent deck stain/waterproofers but numerous issues with their paints.

Behr, the company, has lost any good standing with most all legitimate contractors and multitudes of homeowners. Behr, has never consistently been #1 despite their marketing claims and the NAD recently cited them for using misleading, obsolete and false data used to support their claim as the #1 product in the industry and requested that Home Depot stop advertising that as a fact. Last year, Consumer Report finally announced that Behr no longer held any top ranked spot and stated that they had requested for years that Behr and Home Depot stop stating that they were #1 based on CR, which was a complete falsehood, as other brands repeatedly outperformed the Behr line.

Behr products, consistently fail in some way, that is why most contractors won't use them. Behr paints, do not adhere well, fade, take longer to apply and commonly peel and bubble, etc. Behr deck products, are the worst, they do not apply evenly, remain tacky for weeks, they peel and flake after a few months, cause water-spotting, and have to be redone with a year in almost all cases.

And to the ex-employee who worked at Behr for a few months, I would suggest that you go stain a few decks and paint a few projects with Behr before you put yourself out there to back them up. Behr has been involved in some of the biggest paint/stain lawsuits to date, they were accused of lying to cover up data regarding molds and toxins while they were being sued, they have been accused of false-advertising repeatedly, they rarely back up their unrealistic warranty, and their products are some of the worst performers on the market. They only thing Behr has going for it is that Home Depot promotes them as their primary paint and stain line.

To anyone paying attention, Behr is a "ripoff" if there ever was one.
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#4 UPDATE EX-employee responds

BEHR isn't all bad.

AUTHOR: Ruhne - (U.S.A.)

As an ex-employee of BEHR process corporation I can definitely attest that their practices are a bit confusing, if not infuriating, at first.

BEHR will generally reimburse customers for all new product and at their discretion, in extreme circumstances, they may also reimburse you for old product as well.

BEHR asks that if you wish to be reimbursed for new product to complete your project that you carry the cost for said products, send them proof of purchase and they will send you a reimbursement check for the cost of said products.

Nowhere in their policies do they simply reimburse for old product, because generally they want you to strip the project back down to bare wood before reapplying the stains. This will cost extra money, something they understand and address by reimbursing you for new product.

As for the labor, the can clearly states such things are not covered under the limited scope of the warranty. However, here's the confusing thing, BEHR does have a remediation department that helps with such things if you request labor. But at this point, you're going to be filling out forms detailing in writing what steps you followed to complete the project. They do this for two reasons. 1) Legal 2) If your story miss-matches with what you told the 'technician', they have recourse.

The real issue is, you probably got a 'technician' who had poor training. I've heard all kinds of things said. Truth be known, the place is a revolving door that hires from an assortment of temporary agencies for that particular department. My particular class lasted a whole of two weeks. In this time, one day was spent on reimbursement and claims. Out of 20 some employees in our class, only two remained at the time of my departure.

When in doubt, ask to speak with a supervisor.
Hope this helps.
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