• Report: #286019

Complaint Review: BEst Buy And General Electric (GE)

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  • Submitted: Wed, November 21, 2007
  • Updated: Thu, November 22, 2007

  • Reported By:Littleton Colorado
BEst Buy And General Electric (GE)
7601 Penn Ave S Building D6 Richfied, Minnesota U.S.A.

Best Buy And General Electric (GE) Sold a defective 52" GE HDTV (d52gw12) and $200 extended warranty, won't fix tv or locate service plan. Richfied Minnesota

*UPDATE EX-employee responds: how to resolve your issue & get a new TV

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Best Buy and General Electric Suck ! and unless an attorney wants to take this on pro bono , my only recourse is to complain and tell others about my bad expereince. I have created www.BestBuySucksBigTime.com
My story is there. Thanks.

Gesucks
Littleton, Colorado
U.S.A.

This report was posted on Ripoff Report on 11/21/2007 04:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/BEst-Buy-And-General-Electric-GE/Richfied-Minnesota-55423/Best-Buy-And-General-Electric-GE-Sold-a-defective-52-GE-HDTV-d52gw12-and-200-extende-286019. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

how to resolve your issue & get a new TV

AUTHOR: Kristy - (U.S.A.)

did you purchase the TV using a credit card, check or with cash?
Best buy has four basic systems for finding reciepts.. one is a user friendly lookup called "customer contact manager" I assume this is the one that the store used & was unsuccessful... searches can be done via phone number... first /last name & state you live in (or by zip code) etc. this system is limited as sometimes customers don't give the store thier phone# when making a purchase. errors sometimes exist when a customer moves & changes his phone# - 2yrs later the phone company recycles this now unused phone# and gives it to a new person.. who makes a purchase at best buy.. and purchase histories get merged.

if the purchase was made via credit card, there is a "green screen" mainframe type lookup called SCPL that the store basically can type in the store# and a credit card# and basically bring up all the purchases made on that card... they can then take that info input it into another system called electronic journal and bring up an actual copy of the original reciept.. to be honest its not the most user friendly system in the world and it's restricted to managers/supervisors & some seniors (I assume nobody attempted this with you... if so go back to the store and ask for a manager to search "green screen scpl"

if a payment was made using a personal check they can go into the POS system type in your driver's license# and usually find the transaction. for all the people into privacy Cash transactions are not tracked to specific people (unless you gave them your phone#) while it is technically possible to search a for specific cash transaction.. you would have to know the exact date of purchase, the exact register in the store & approx time of the sale.. then someone would have to go through hundreds of transactions to attempt to find it..

the two other ways to find your Service plan is to call bestbuy 1-888-best-buy hit option #2 and ask for PSP renewals (in other words tell them you want to renew your service plan) in order to do this, they actually have to find it..

if an item has ever been left into service.. the service contact manager. should be able to find the service plan info.

once you finally get the service plan#... you need to have them come out look at the TV, tell you parts need to be ordered... (which could take up to 4 weeks) if it goes over 45days awaiting parts, request the item be junked out ... if it fixed.. fine... it needs to die 3 more times (where parts get changed) before a junkout can be issued.
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