Bank Of America Double Charged for Gas During Computer Glitch, Dispute Denied Tulsa Oklahoma

The bank denied the dispute because the gas station said there were two transactions. The transactions were caused by you demanding a receipt. When you used the pump and got gas was the first transaction. When you went inside and demanded the receipt and the station swiped your card was the second transaction. The station says two transactions, the bank has to go ny that as you have not proved only one. So again, take it up with the gas station and yourself for demanding the receipt.

Perhaps I should have included the following information as well:

First of all, I received the letter from Dispute Resolution on the 9th, with the instructions that I was to have replied by the 8th or they would consider the matter closed. The letter was dated July 30th, but was not postmarked until August 6th. Seems like someone didn't want me to be able to respond in time.

It is blatantly and glaringly obvious that I was double charged for the same gasoline during this glitch, so why my bank would decline my dispute is beyond me. Over the weekend, I sent them an email which apparently had my dispute sent up to "Executive Escalations", from whom I received a phone call this afternoon. Miss Garcia was quite cordial and insured me that not only was the 40 dollars credited back to my account, but it was...how was it she phrased it...blatantly and glaringly obvious that this was a double-charge, and for them to deny my dispute was absolutely asinine. She also mentioned that she was going to be investigating to find out why they denied my claim when it was so very obvious. She found the dates on the letter to be intriguing to say the least, and was not at all surprised that there is no way I'm going to continue banking with Bank Of America.

I agree, I have a legitimate beef with the gas station, and the scumbag manager who promised to return the money and then didn't...and then had the audacity to claim that both debits were legitimate. Hopefully my report to the BBB helps resolve it.

the dispute is not obvious. As another poster mentioned the gas station is the one thta told the bank there were indeed two transactions. So it doesn't matter the same exact amount was pumped, it matters that the gas station is saying there were two transactions. So again your beef is with the gas station not the bank.

It doesn't matter whether someone can or can't pump fuel like that. It is the paperwork presented to the bank by the merchant that determines what gets paid or not. It is not the job of anyone at any bank to determine what happened at a merchant's location. They are not mind readers or psychics. You were not ripped off by the bank.

Why does Bandits of America or any other bank have a DISPUTE department? What do the dispute department employees get paid to do besides RUBBER STAMP everything DENIED. What is the purpose of submitting a claim to YOUR BANKER, the HOLDER of YOUR MONEY only to have them come back and say, 'yeah you were swindled alright'.

I guess what's next is customers will have to turn into private eyes, track down the identity thieves themselves and try and beg the thieves to give them back their money.

Unbelievable. Utterly unbelievable. And I'm not referring to Bandits of America. What they did is par for the course and doesn't surprise me at all. What's utterly unbelievable is the advice and suggestions and to think it's expected that people will actually follow it. Funny.

I would like to give thumb's up to this OP who has now filed a report on the gas station that commited the error. Good job. Please remember that the bank can still help you by processing a dispute if the gas station doesn't treat this properly.

While I do have a legitimate beef with the Gas N Shop in Owasso, this ROR is about the ineptitude of the Charge Dispute Center who couldn't realize that it's impossible to pump 13.597 gallons (accurately down to 1/1000th of a gallon) twice within 2 minutes. I'd like to meet the person that can do that.

Perhaps I was a bit complete in my description, but let me assure you that the Gas N Shop ROR is pending and separate.

and it is even proven in what you posted that the merchant submitted:

'Please reverse. 2 different sales, inv , time, auth,'

It clearly says 2 different sales.

What it 'should' kind of read is:

Please reverse. Duplicate sale, inv , time, auth,

The merchant is at fault.

You need to go back to the merchant and get your money back. It is no big deal for them to issue a credit to your account. When you present the facts to them, they should see the error.

However, if they do not, simply send them an "Intent to sue" letter, along with your documentation. Explain to them that they wil then have to pay your attorney's fees and court costs too.

File complaints with the State's consumer protection division of the Attorney General's Office.

Send all of this correspondence to Bank of America along with your appeal on the charge reversal decline.

Send everything by certified mail, return reciept requested. Always put the certified# on the letter itself and keep a copy for your records. This procedure is very important.

not going after the gas station? They are the ones that caused the problem. First by running your card twice and then by requesting both payments. If the station had only processed one payment request, the bank would have paid only one. I understand that you're upset that your were charged twice for one transaction, but the real culprit here is the gas station.