• Report: #124583

Complaint Review: Best Buy - TIVO

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  • Submitted: Mon, December 27, 2004
  • Updated: Mon, December 27, 2004

  • Reported By:Houston Texas
Best Buy - TIVO
TIVO - 2160 Gold St Alviso, California U.S.A.

Best Buy And TIVO ripoff Alviso California

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A Tivo Series2TM Digital Video Recorder was purchased on 12/27/2004 from Best Buy in Waco Texas (254.662.2154). At the time of purchase I was told that I would receive a $100.00 rebate on the $199.99 purchase price of the TiVo system within 3 to 4 weeks. No one mentioned at the time of purchase that there is a requirement to purchase TiVo service in order to receive the $100.00 rebate.

I attempted to get TIVO service activated thru the www.Tivo.com website on 12/28/2004, but was unable to complete the process. A credit card is REQUIRED in order to receive the TIVO monthly service. A call to TIVO customer service on 12/28/2004 confirmed that I will not be able to get TIVO service without a credit card. A call to Best Buy was not answered.

I DO NOT have a credit card to use for internet or phone purchases.

Best Buy and TIVO should publish the fact that 1) TIVO service is required for the rebate and 2) that a credit card is required in order to get TIVO service.

I want my $199.00 plus tax back and Best Buy can have the TIVO!!!!!

Pat
Houston, Texas
U.S.A.

This report was posted on Ripoff Report on 12/27/2004 06:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Best-Buy-TIVO/Alviso-California-95002-2160/Best-Buy-And-TIVO-ripoff-Alviso-California-124583. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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