Our pool was installed last year. The concrete shell cracked this winter causing the water to drain. On Feb. 17, the pool cover collapsed under the weight of the snow. We notified Blue Haven of the failure on Feb. 19. On Feb. 28, we asked Blue Haven to perform a structural inspection of the pool.
Due to weather, the cover could not be removed until mid-March. When the cover was removed, 3 structural cracks were observed.
While Blue Haven has coordinated the repair and replacement of our automatic cover, they have not completed the structural repair. On April 17, Blue Haven told us that the work would be 'scheduled in the next two weeks'. We were told on April 30 that the pool would be drained on Thursday or Friday (May 3 or 4), cracks repaired on Saturday and Sunday (May 5 and 6), and the pool re-plastered on Monday (May 7). At that time, my husband spoke with the owner and indicated that we would pursue all avenues if the work was not completed by Monday May 7. Today is May 7, and the work is not complete.
The pump to drain the pool was not delivered until after 3 pm on Friday, May 3. Therefore, the pool was not drained until early Saturday morning. A service technician worked on Saturday May 4 to remove the plaster on the damaged part of the pool. He indicated that there was more work than anticipated, and that the plaster might have to be rescheduled. No one worked on the pool on Sunday May 6 or Monday, May 7.
I asked Cassandra (Blue Haven)why no work had been done on May 6 or 7, and asked when the plaster work would be completed. She indicated that she would have to check with Denise (Blue Haven)to find out the schedule.
Blue Haven has had 2 1/2 months to inspect, plan and complete the work. They did not inspect the pool prior to scheduling the work and thus underestimated the amount of labor required to prep the pool. As a result, we still have a cracked pool that doesn't hold water, and we don't have any idea when the pool will be repaired.