- Report: #47176
Report - Rebuttal - Arbitrate
Complaint Review: Brother International Corporation
Brother International Corporation15 Musick Irvine, California U.S.A.
Brother International Corporation No Customer Service Printer a Total Rip Off !!! Irvine California
*Consumer Suggestion: This could be of some help.
*Author of original report: To R.J. from Arkansas
*Consumer Suggestion: Unlikely to be fault of printer.
*Author of original report: Finally!! A Response from Brother International's Customer Service
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Wrong! The printer does print, however, it also prints a full page of fine print extra that tells me the resolution has been adapted because there is not enough memory on my printer. It only has 2 lousy megabytes!
Ok, so I go to Brother's web site and find out there is a SIMM I can purchase. Supposedly at any store that carries computer equipment.--NOT! Every store I went to (six in all & up to 60 miles from home.) said they did not even carry the kind required!
Back at home I e-mail Brother(could take up to 3 business days for them to reply), but they never reply. Next I try calling their 1 800 number, "...due to high call volume...please call back later"...
So I call back later and am on the phone for 40 minutes listening to the same stale recording over and over telling me I have reached the office in Irvine, CA and the operating hours and to hold for a cs rep!!!
My dad, just like most folks, works hard for his paycheck and doesn't deserve to get ripped off like this!!!
This report was posted on Ripoff Report on 02/27/2003 09:01 AM and is a permanent record located here: http://www.ripoffreport.com/r/Brother-International-Corporation/Irvine-California-92618/Brother-International-Corporation-No-Customer-Service-Printer-a-Total-Rip-Off-Irvine-C-47176. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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