I signed a moving contract with Budget Van Lines, was never told, by the sales associate, during the process that they would sub out the move to another company. Initially, I had know problem with that. I was assured by Ben Ilan, that Southern Movers would handle my move with complete professionalism. I set up a delivery date for 1/8/08 with Southern and was told that they needed to schedule for Sat. the 12th and was also told that I'd be contacted with the final invoice amount. I had to hound Southern every day for a week to receive my moving quote. On Saturday, I hadn't heard from Southern, called them again, and was told that they had a schedule problem and would deliver Monday(14th) in the afternoon. On Monday, still no contact from Southern, call them yet again. The move has been pushed back to Tuesday, the 15th. At this point I call Budget, and leave several messages before I'm contacted by Melissa from Dispach/Customer service. I'm told they'll look into it and contact within the next few minutes. I never hear back from Anyone again until I call people on Tuesday. I contact Southern, who tells me that they can't get in touch with their drivers and think they're sleeping(10:30am) and will conact me shortly. I immediately contact Budget, they tell me that while my property was in Southerns posession, Southern went bankrupt and was bought out...that they don't know who to get in touch with. I'm then contacted by Transamazon movers, who tell me that they are picking up my property from Southern, and will "100%" deliver my proptery on Wed. The driver is in ATL getting my stuff. I was never contacted by Southern again, they never told me that they were subbing the move to someone else. After the call with Trans, I contacted Budget, to inform Them of the changes. They had know clue, but assured me that they get to the bottom of it and call me back with a delivery time. Guess what, I didn't hear from them. Recognize a pattern of behavior here.... I called Budget Wed. morning and they had know answers and would call me back. Nope. I did hear from Trans, telling me that they were "doing me a favor" and going to pick up my property Today. What?!!!! I was told it would be picked up on Tues. now I'm told on Wed. that it'll be picked up on Wed?!!! I then made several calls again to Budget which were not returned. Trans called around 4pm, after my wife starting calling people...turns out that Trans would deliver my property at 10pm and that my rate had increased! Go figure, They take my furniture, can't locate companies, people, furniture, etc. Can't deliver, can't honor Their quote. You can get your furniture, Only for More Money!!!!!!
greensboro, North Carolina