Complaint Review: Budget - Torrance California
- Budget 28522 Hawthorne Blvd. Torrance, California U.S.A.
- Phone: 310-370-3669
- Web:
- Category: Truck Rentals
Budget Rental Truck Torrance California
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My daughter reserved a truck from Budget Truck for May 31, 2009. She asked for a refrigerator dolly and was promised one.
She was told to pick up the truck by 7:30 am on Saturday. We arrived at 7:45 and was told we'd have to wait for 10 minutes as they didn't open until 8:00am. We were told that they closed at 2:00 pm on Saturdays. We could return the truck Sunday or Monday.
We asked about the dolly and stated they did not have one and never guaranteed a dolly. Although they gave my daughter the distinct impression
there would be a dolly.
As a result of not having a dolly, the move was a lot harder and took quite a
bit more time. The truck was returned to the lot Sunday afternoon.
When I returned to the Budget office on Monday, I was startled to see that
they had charged me for another day, although no one stated that there
would be an extra charge if retirned Sunday afternoon or Monday.
When I complained about the lack of a dolly, the representative who was well-trained in assertiveness told me "we never guarantee dollies". As I stated before they did promise my daughter one.
My call to Budget Truck Customer Service at 1-800-462-8343, basically
backed up the Torrance Office. I asked for a telephone number for the
Corporate office and was told they didn't have a telephone number, but gave
me the address as 4500 129th E. Ave., Tulsa Oklahoma 14134. I guess it
would be futile to talk to them.
Thanks for giving me a place to vent my frustration.
Ruth
Tehachapi, California
U.S.A.
This report was posted on Ripoff Report on 06/03/2009 01:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/budget/torrance-california-90503/budget-rental-truck-torrance-california-458192. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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