• Report: #1123361

Complaint Review: Buds Gun Shop

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  • Submitted: Thu, February 13, 2014
  • Updated: Thu, February 13, 2014

  • Reported By: Jeffrey J — Tampa Florida
Buds Gun Shop
1105 Industry Road Lexington, Kentucky USA

Buds Gun Shop Budsgunshop.comBud'sgunshop.comBud'sgunshopBud's Gun Shop Budsgunshop.com has BullSh!!!t return/refund policy Lexington Kentucky

*Author of original report: Far better choices than Buds. And they are.....

*UPDATE Employee: Budsgunshop.com Return Policy

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On Jan 17, 2014, I ordered a .177 GAMO Silent Stalker form Budsgunshop.com. It came within a week, which was nice. I installed the scope that came with it and immediately took it out back to shoot it. I shot about 10-15 shots before I began to adjust the scope. However, I could not get more than 3-4 pellets within a 1" area from 75' away. I would have 3-4 within the 1" and Id have 10 all over the place. I emailed GAMO in, Ft Lauderdale, and they said that it was normal for the break in period to be 150-200 shots. Also they told be to double check the security of the scope. I removed and reinstalled the scope and started all over. That did nothing. I still had about 1/3 of the pellets in a very nice pattern but would have the rest up to 5" away. I brought the target to 25' and it was very obvious that there was a problem with the gun. Sure, it was quite. It was very light. And even felt nice when shooting it. But what a piece of crap! I followed up with GAMO and told them everything I had done, including shooting nearly 300 pellets thru it. They apologized that I was disappointed and said for a refund to send it back to where I got it. After about 4 days of emails, Budsgunshop.com never replied to me so I decided since Pyramyd Air and Airgun Depot BOTH have a 30 day No Questions Asked Return policy, I spent $20 and sent the gun back the Buds. A week later, I finally received an email from Buds stating that because the gun was used, they would NOT refund my money. 

Here is the letter to Buds on 2-7-14:
Tara K,
I contacted David at GAMO in Florida. He said if I had purchased the rifle through them, he could provide me with a full refund within 30 days. However, since I purchased through someone else, then he said that your GAMO distributor should be able to refund the money to you. I also, just spoke with Travis at Pyramyd Air, one of your competitors, to confirm their 30 day NO Questions Asked policy. After explaining the entire scenario, he said that they also offer a 30 day full refund, without question, and would retrieve their money from the GAMO manufacturer. Additionally, I emailed Airgundepot as to their policy regarding my exact scenario. Their policy is also a 30 day full refund, without questions. So is going through the same process that GAMO suggested or two of your top competitors do, something that Budsgunshop.com doesn't do OR won't do?? Somewhere between Budsgunshop.com and it's distributors is a professional service that is either lost or just not being used for the purpose of it's (your) clients. I ordered the air rifle from you because I thought Budsgunshop.com was a few dollars cheaper. But after an unsatisfactory experience with the gun and this unexpected hassle from you, I am now quickly regretting it. If I wanted to buy an air gun, use it for 2 days to be told to shoot it more, then pay $20 to ship it back from where it came from, I would have saved us both the headaches and drove to Walmart, spent $89, THEN returned it!! Since we all know that Walmart would probably take back used toilet paper if it meant keeping 1 more customer happy. I certainly wouldn't have expected this from a company that proudly posts over 1,300,000 satisfied customers since 2003. I am still persistent and anticipate a full refund. Thank you, ----

After numerous emails back and forth to Buds, GAMO, Pyramyd Air and Airgun Depot, Buds still would not refund my money but said they would send the gun to GAMO for "repairs". Repairs? What a joke!! I had no other choice but to tell them to send it to GAMO. I now am awaiting to hear from GAMO as to what is wrong. BTW,
Budsgunshop.com, certainly has nice and cordial people on the phone, however, I believe its just a front. If a customer can't add themselves to the "satisfied customer" count on their own, than its obvious that that number in itself is BS.

This report was posted on Ripoff Report on 02/13/2014 12:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Buds-Gun-Shop/Lexington-Kentucky-40505/Buds-Gun-Shop-BudsgunshopcomBudsgunshopcomBudsgunshopBuds-Gun-Shop-Budsgunshopcom-h-1123361. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Far better choices than Buds. And they are.....

AUTHOR: Jeffrey J - ()

One thing we can both agree on. And that is we have both spent way too much time in correspondences regarding this one issue (I know I have). For a CSM to respond about their return policy and then refer to the gun manufacturer's warranty after the customer immediately complains about the gun is rediculous. 

The bottom line is obvious for anyone interested in purchasing an airgun: Do not put yourself in a worrying position when you don't have to. There are at least 2 other competitors that want your repeat business. (((competitor's name redacted))) and (((redacted))) do not need a  bogus "satisfied customer counter". Their 30-Day Unconditional Return Policy says it all.


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#2 UPDATE Employee

Budsgunshop.com Return Policy

AUTHOR: BudsCSM - ()

We make every effort to provide the best service in the industry and in turn we have a very simple return policy which reads as follows,

"Returns are ONLY accepted for merchandise found defective immediately upon receipt.  BudsGunShop.com will provide YOUR CHOICE of a replacement item (pending availability) or full refund AND pay the return shipping cost on all firearms and accessories found defective upon receipt.  For your added convenience,  BudsGunShop.com will also arrange for the defective items to be picked up and returned to us by the original shipper. "

The Gamo product was not found defective immediately upon receipt, if it had we would have gladly exchanged or refunded in full at our expense. As the customer stated he has shot many rounds through the product, a few hundred by his estimate. After this amount of usage it would be apparent that it is a manufacturer's issue and would be covered via their warranty. This is what the manufactuer is doing. They will get the product repaired or replaced. They have excellent products and are getting this customer taken care of via their warranty.

We won't participate in lengthy online forum debates. We are simply sharing our policy to dispel inaccurate information. If there is ever any issue, with any order or product we will always do our very best to take care of our customers. Please feel free to call in any time and ask for our Customer Service Manager. I will gladly stop what I'm doing an take your call. Any time.

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