• Report: #502139

Complaint Review: CIS Nationwide - ClickBan -CLKBank

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  • Submitted: Wed, September 30, 2009
  • Updated: Wed, October 14, 2009

  • Reported By: Anonymous — San Diego California USA
CIS Nationwide - ClickBan -CLKBank
www.cisnationwide.com Internet United States of America

CIS Nationwide - ClickBan -CLKBank marriagerecords.org divorcerecords.org etc... DUPED. Paid for "access to member area," NOT information!! Your internet member area was not nice enough to be worth $20. I want my money BACK! Internet

*UPDATE Employee: Clarification of Terms and Services

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Completely ripped off. No response from their alleged help email. Their rebuttal to another report on this site about them is SO pathetically expected. First, they say they really care and their customer service works hard six days a week around the clock. HA. Doing what? Deleting zillions of complaint emails? Then, they say you "agreed to the terms and disclosures." See how much they care? Here is a simple definition of legal disclosure, and I assure you, I bet someone could convince a jury just by bringing up your site in court that your disclosure doesn't meet it. "full disclosure n. the need in business transactions to tell the "whole truth" about any matter which the other party should know in deciding to buy or contract." (online source) Obviously, your site is misleading people, and no amount of "disclosure" is going to save you when it is unclear and purposely designed to get you: $20; the customer: Nothing. It is hard to explain just what a detailed scam they have operating, you'd have to pay and see for yourself. (Don't). Basically, you pay a fee to use their site, then your initial $20 is reduced by FIVE dollars each time you do a "direct search," which yields "no records" by the way. So, they differentiate in writing between "direct search" and other searches in a long and convulated manner, obviously designed to dupe people who are looking for a fast and easy way to get information. i.e., people who rely on their Banner and Simple promises because they are in a hurry. Anyway, what the heck other kind of search would anyone want to do, people are "directly" looking for info on someone, yes? What's all the other garbage? Your $20 is then Gone, they tell you it was basically depleted. But wait, you also bought the "extra" unlimited search pass, so maybe you can at least get some biographical or other info on this person (which you could have got for free but were hoping to expedite). Suddenly, you find out that info exists for that, but now you have depeleted your direct search "account" (translate - your money is gone). But they are happpy to charge you between $5-$20+ to get the info, because now it is a "direct search" again. Ha ha ha. Jokes on Me. See how it works? Direct search uses your $20 but yields no info, but your unlimited "free" search DOES yield info, for which you now have to pay. Whoever owns this company must have nightmares every night just like a regular career criminal, about whether he/she will hang on to his/her wealth when he/she is prosecuted or loses everything in a nice big class action tort suit. It particularly pisses me off that they do not respond to customer email, but take the time to BULLSH!? people SOME MORE in Rebuttals online to the poor people who got ripped off. This industry needs to be regulated, and I for one am calling my congressman. (not to mention looking up their agent of service).

This report was posted on Ripoff Report on 09/30/2009 12:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/CIS-Nationwide-ClickBan-CLKBank/internet/CIS-Nationwide-ClickBan-CLKBank-marriagerecordsorg-divorcerecordsorg-etc-DUPED-Pa-502139. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Clarification of Terms and Services

AUTHOR: Cis worldwide - (U.S.A.)

We assure you that CIS Nationwide stands behind its product which is why we do offer constant access to our customer support team. If anyone is having trouble getting an email through we recommend logging into the CIS Nationwide Members Area and clicking on Help. This new screen will allow you to fill out a form that goes directly to customer support once submitted. Customer support is standing by to help you and our support team answers hundreds of emails every single day.

I believe that perhaps you may have misunderstood the package that you purchased.

Unlimited search options allows for only basic people searching, basic background, landline phone searches and basic addresses as part of our membership.

Your CIS Nationwide balance gets debited for every Direct Search a customer conducts.

Please note that our billing structure is clearly disclosed in our Terms and Conditions page. All customers must agree to these Terms and Agreements before proceeding to check out.

CIS Nationwide is a provider of information, gathered from publicly available data. CIS Nationwide does not create, verify, or guarantee the accuracy of such data.

CIS Nationwide is not a consumer reporting agency as defined under the Fair Credit Reporting Act ("FCRA"), and the information in our databases has not been collected in whole or in part for the purpose of furnishing consumer reports as defined in the FCRA. Website information cannot be used to: (a) establish an individual's eligibility for personal credit or insurance; (b) assess risks associated with existing consumer credit obligations, (c) evaluate an individual for employment, promotion, reassignment or retention (including employment of household workers such a nannies, housekeepers, or contractors), or (d) in conjunction with assessing the merits of entering into any other personal business transaction with another individual.

This is also clearly stated on our Terms and Conditions page which all customers must agree to before being permitted to continue on to the checkout page.

I would like to urge you to please contact customer support via email or by clicking on Help in the Members Area. We are committed to assisting our customers through any and all issues they may encounter using our services.

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