• Report: #1058583

Complaint Review: CONNECT AMERICA MEDICAL ALERT

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  • Submitted: Wed, June 12, 2013
  • Updated: Thu, May 29, 2014

  • Reported By: eec — Anaheim California
CONNECT AMERICA MEDICAL ALERT
2193 WEST CHESTER PIKE, BROOMALL, PA 19008 BROOMALL, Pennsylvania USA

CONNECT AMERICA MEDICAL ALERT Received a bill yesterday (6-11-13) for $329.45 out of the blue?? Used this company a few years ago and had a terrible problem resolving cancelling; sent equipment back to them and they kep insisting they didn't get it, etc., etc. Now all of a sudden I get a bill for a one-year period of service dated "Sale Date" 06/01/13 and due 06/16/2013. BROOMALL Pennsylvania

*UPDATE Employee: Annual Invoice for $329.45

*UPDATE Employee: $329.45 Bill Received

*UPDATE Employee: Annual Invoice for $329.45

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 Received a bill yesterday, 6-11-13 from CONNECT AMERICA (Medical Alarm Monitoring Co.) in the amount of $329.45 for a year of their services.  I never signed up for aything and never spoke with anyone.

A few years ago I used this company and paid for a year's service and discontinued it in the proper form, returning their equipment as they requested.  They said they never received it and I had to track it down and finally after much debating with them, I got out of their program.  It was very difficult to end the service.

Now all of a sudden I get a bill for a year's service with an Invoice No. at the top, indicating a sale date of 6/0l/13 and a due date of 6/16/13.  I have no idea what this is about.  How can they generate a bill to someone when I have not spoken to these people for 2-3 years?  I felt that they were a Rip-Off when I tried to end their service the one time I used them; they were terrible to deal with and tried to get more money from me.

 


This report was posted on Ripoff Report on 06/12/2013 10:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/CONNECT-AMERICA-MEDICAL-ALERT/BROOMALL-Pennsylvania-19008/CONNECT-AMERICA-MEDICAL-ALERT-Received-a-bill-yesterday-6-11-13-for-32945-out-of-the-1058583. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Annual Invoice for $329.45

AUTHOR: Connect America.com, LLC - ()

I am sorry that you didn't have a rebuttal to this prior to today.  I did file about four or five rebuttals, and now that have a message on the account that you can answer only one rebuttal a day or the balance go to spam.

I have no idea why you would get an invoice after cancellation, however, it is very difficult to resolve this problem not knowing who you are.  I do not that in some instances when the account is canceled, the person doing the cancellation fails to remove the billing.  It is a human error and we have been trying to catch them.  If you continue to receive statements, please don't hesitate to email me at barb@connectamerica.com and I will make sure that the problem is resolved, once and for all.

Barbara - Customer Resolution Manager - Medical Alert a Connect America Company

 

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#2 UPDATE Employee

$329.45 Bill Received

AUTHOR: Connect America.com, LLC - ()

Dear Sir/Madam,

In response to your complaint regarding receiving an invoice out of the blue.  If you will contact me via email at barb@connectamerica.com I will gladly look into the matter.  I believe what probably happened, was when your account was canceled, whoever did the cancellation missed a very important step, which is to cancel out the billing.  

I am sorry you received this invoice, and I would like to apologize for the hard time you had in cancelling the Medical Alarm.  We don't rip off current or canceled customers, and I am sorry you felt as if we tried to rip you off. 

I would like to have the opportunity to discuss this with you.  If you will email me with your name and number, I will gladly call you.

Sincerely,

Barbara J. Von Ahne

Customer Resolution Manger

Connect America.com, LLC/Medical Alert

 

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#3 UPDATE Employee

Annual Invoice for $329.45

AUTHOR: Connect America.com, LLC - ()

Dear Sir:

I am sorry you received this invoice, however, I am unable to assist you with this problem since I don't know who you are.  If you would please email me at barb@connectamerica.com , I will gladly look into this matter and get it straightened out for you.

I am sorry that you have had a problem with our company, but I want to assure you that we are a very reputable compnay and wish nothing more than to resolve your problem.

Sincerely,

Barbara J. Von Ahnen

Accounts Receivable Manager

Connect America.com, LLC/Medical Alert

 

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