• Report: #1058583


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  • Submitted: Wed, June 12, 2013
  • Updated: Wed, June 12, 2013

  • Reported By: eec — Anaheim California

CONNECT AMERICA MEDICAL ALERT Received a bill yesterday (6-11-13) for $329.45 out of the blue?? Used this company a few years ago and had a terrible problem resolving cancelling; sent equipment back to them and they kep insisting they didn't get it, etc., etc. Now all of a sudden I get a bill for a one-year period of service dated "Sale Date" 06/01/13 and due 06/16/2013. BROOMALL Pennsylvania

*UPDATE Employee: Annual Invoice for $329.45

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 Received a bill yesterday, 6-11-13 from CONNECT AMERICA (Medical Alarm Monitoring Co.) in the amount of $329.45 for a year of their services.  I never signed up for aything and never spoke with anyone.

A few years ago I used this company and paid for a year's service and discontinued it in the proper form, returning their equipment as they requested.  They said they never received it and I had to track it down and finally after much debating with them, I got out of their program.  It was very difficult to end the service.

Now all of a sudden I get a bill for a year's service with an Invoice No. at the top, indicating a sale date of 6/0l/13 and a due date of 6/16/13.  I have no idea what this is about.  How can they generate a bill to someone when I have not spoken to these people for 2-3 years?  I felt that they were a Rip-Off when I tried to end their service the one time I used them; they were terrible to deal with and tried to get more money from me.


This report was posted on Ripoff Report on 06/12/2013 10:40 AM and is a permanent record located here: http://www.ripoffreport.com/r/CONNECT-AMERICA-MEDICAL-ALERT/BROOMALL-Pennsylvania-19008/CONNECT-AMERICA-MEDICAL-ALERT-Received-a-bill-yesterday-6-11-13-for-32945-out-of-the-1058583. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Annual Invoice for $329.45

AUTHOR: Connect America.com, LLC - ()

Dear Sir:

I am sorry you received this invoice, however, I am unable to assist you with this problem since I don't know who you are.  If you would please email me at barb@connectamerica.com , I will gladly look into this matter and get it straightened out for you.

I am sorry that you have had a problem with our company, but I want to assure you that we are a very reputable compnay and wish nothing more than to resolve your problem.


Barbara J. Von Ahnen

Accounts Receivable Manager

Connect America.com, LLC/Medical Alert


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