Complaint Review: CRAVE Restaurant - Dearborn Michigan
- CRAVE Restaurant 22075 Michigan Ave Dearborn, Michigan USA
- Phone: 313-277-7283
- Web: www.cravelounge.com
- Category: Restaurants
CRAVE Restaurant EXTREMELY UNPROFESSIONAL AND UNETHICAL BUISNESS PRACTICES Dearborn Michigan
*Author of original report: Please Remove Review
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I never typically write reviews…However, I am extremely disappointed by the unprofessional and poor level of customer service I received in regards to a recent party reservation. I would defiantly not recommend booking a party, business engagement or meeting with CRAVE as they canceled my business engagement reservation giving me only 24 hours notice!
I spoke with a worker there named Josh when I arranged for my business engagement. Josh assured me that our budget mentioned would be fine and confirmed our reservation for their event room. Three days before the event I receive a call from the General Manager, Alex Ramadan who proceeded to tell me that Josh made a mistake in letting me reserve the room as it typically has a minimum. He then proceeded to tell me that because his worker made a mistake that in good faith and business he would uphold their end of the bargain and allow us to keep our reservation. I applauded this as you often run into business that are only worried about their current profit and tend to not think about future business and word of mouth.
However, this opinion quickly changed as I then received a follow up call less than 24 hours before our business engagement telling me that they have decided to cancel my engagement unless I agreed to now…last minute…meet their minimum. Now, first I would like to say that I deal with large events, holiday functions, fundraisers, dinner meetings, etc and understand minimums in their entirety. That being said, I was never told when I reserved that their was a minimum and then was reassured 3 days before my engagement that my reservation was secure from the General Manager Alex Ramadan himself.
Long story – short….Alex Ramadan, the General Manager of CRAVE canceled my business engagement last minute because he would make more money with another reservation.
Thus, I would not recommend CRAVE for any type of event and would especially caution administrative assistants planning business engagements or even brides & Grooms planning wedding festivities as your event could be canceled just as quick if a bigger party decides to book on your same day!
This report was posted on Ripoff Report on 04/10/2014 05:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/crave-restaurant/dearborn-michigan-48124/crave-restaurant-extremely-unprofessional-and-unethical-buisness-practices-dearborn-michi-1137713. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Please Remove Review
AUTHOR: cleighp - ()
SUBMITTED: Wednesday, April 23, 2014
All statements made were truthful, howver, I would like to remove my report as suggested by my employer.
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